The first thing most people ask when looking for a new answering service is, “What are your rates?” They don’t say this because it’s the best question, but because it’s the one they most readily understand. But this won’t help anyone find the best medical answering service. If you care about your callers and desire […]
Read MoreDo Your Patients Want Automation or a Real Person?
When patients call your organization, do they want to talk to a human being or a machine? In most all cases they desire the special attention of a person, not the impersonal touch of technology. The only time that technology may win out is to find quick answers to simple questions when people aren’t readily […]
Read MoreTips in Selecting a Medical Answering Service: Not All Providers Are the Same
Don’t Shop on Price The cost of a product or service is something that everyone readily understands. It’s easy to ask and tangible. You can write it down or put it in a spreadsheet. You can run calculations and make projections. Price provides a straightforward way to compare the cost of two providers. It’s also […]
Read MoreHave Your Healthcare Call Center Do More for You
As you look forward to the future, now is the time—more so than ever before—to think strategically. Look at the business model for your healthcare organization and consider what you can change to produce better and more effective outcomes. Do this throughout your organization, optimizing every department and process. As you do so don’t overlook […]
Read MoreElevating the Role of the Telephone on Healthcare
In recent months we’ve seen the telephone rise in importance for the healthcare industry. With the push to do fewer things in person, the need arises to do more things remotely. In this, the telephone has risen to the occasion to become a critical communication tool for the healthcare industry in this new era of […]
Read MoreTransition Your Telephone into Fall
Last month we talked about how it was an ideal time to update your account information with your medical answering service. By providing them with complete, up-to-date information, your answering service is in the best position to serve you with excellence. Hopefully, you’ve taken care of this, but if not, there’s still time. Now that […]
Read MoreHow Can Your Healthcare Call Center Better Serve You?
Change is normal in the healthcare industry and the rate of change has accelerated in the past several months. As you grapple with both the speed and scope of these changes, expand your considerations to include your medical call center professionals. You may be surprised at your call center’s flexibility and creativity in helping you […]
Read MoreMoving toward a New Normal
You have no doubt heard the phrase “moving toward a new normal.” It carries with it a vague and uncomfortable realization that what once was may no longer be. The ideas of working from home, social distancing, and self-quarantine are not likely temporary phenomena that we will one day move beyond. These concepts may form […]
Read MoreNow Is a Great Time to Update Your Answering Service Account Information
As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]
Read MoreAchieve Call Forwarding Success
Call forwarding is a great service provided by your telephone company that allows you to reroute your calls to your medical answering service whenever you want them to answer for you. You use call forwarding each time you go to lunch and when you leave for the day. You may also forward calls to your […]
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