Some doctors don’t care who’s answering their phone, as long as it’s answered. This view is shortsighted, as the doctor’s career and their practice’s success are at stake. That’s why it’s critical to hire a quality answering service. But beyond hiring a quality answering service is to hire a quality medical answering service. Here’s why […]
Read MoreHow Long Does It Take to Start Using a Medical Answering Service?
How long should it take to start an answering service once you decide you want to move forward? That’s a great question. Some medical answering services claim to be able to do this in just a few minutes, while others take three or four days. Beware of both extremes. Here’s why. How to Start Service […]
Read MoreDo You Want Your Answering Service to Be a Generalist or a Specialist
Most telephone answering services will take on a wide range of clientele, from roofer, to funeral home, to property management company, to consultant, to attorney. Oh yeah, they’ll handle healthcare too. Really? These answering services try to be all things to all people. They’re generalists. Some do okay on it and others not so well. […]
Read MoreHow to Avoid Long-Distance Charges When Forwarding Your Phone to Your Answering Service
Some healthcare professionals want to deal with a local medical answering service, even though they could use an answering service located anywhere across the United States. The reasons for their preference vary, but one common motive is that using a local provider eliminates long-distance calls when they forward their phone to their answering service. Depending […]
Read MoreMaximize the Lifetime Value of a Patient
When you get a new patient for your practice, they usually represent more than a one-time transaction. They’ll generally return and continue using your healthcare services until something changes in their circumstances and they go someplace else. The key is to make sure you do everything you can to keep them returning to you and […]
Read MoreNow Is a Good Time for a Checkup With Your Answering Service
We know that regular checkups are in important part of taking care of our physical health. We also check in with our financial advisor and do periodic oil changes on our car. In the same manner it’s wise to have seasonal checkups with your medical answering service to make sure they’re ready to serve you […]
Read MoreWhat If You Forget to Forward Your Phone?
Most medical offices and clinics use call forwarding service to send their phone calls to their medical answering service. Call forwarding service is an inexpensive feature provided by your local phone company. Though there are other options to send your calls to your answering service, call forwarding is the most common and convenient providing someone […]
Read MoreUse a Medical Answering Service to Respect Your Patients
Once on the chopping block of short-cited, cost-fixated healthcare managers, medical answering services are reasserting themselves as the essential service for healthcare providers who want to meet their patients’ needs. This demonstrates respect to your patients. In fact, patients and consumers are quick to dismiss a healthcare provider who doesn’t offer 24/7 telephone access answered […]
Read MoreDiscover How a Professional Medical Answering Service Deals with the Hold Problem
No one wants to be placed on hold, but it does occur. There’s no way around it. This happens in your office, clinic, or medical facility. It also happens at your answering service. The solution isn’t to eliminate placing callers on hold because that’s impossible. The key is to use the right approach when it’s […]
Read MoreIs Your Medical Answering Service an Asset or a Liability?
If you view your medical answering service as a necessary evil for your practice, clinic, or healthcare facility, then one of two things are clear. Either you have the wrong perspective about the role they play, or you have the wrong answering service. When you have the right medical answering service handling your calls, they’re […]
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