You’ve hired an answering service to answer your phone calls when your practice, clinic, or facility is unable to do so. This is a good start. But when the unexpected happens—say, for example, a worldwide pandemic that throws everyone and everything into turmoil—can your answering service adjust to meet these ever-changing and unanticipated needs? What […]
Read MoreWhen Is the Best Time to Plan for Disasters?
In the healthcare industry we hope that disasters will never occur, yet we know they will. These may be in the form of a natural disaster, a manmade crisis, or a medical emergency, which in the most extreme instance implies a worldwide pandemic, such as Coronavirus disease (COVID-19). Although the type of a future disaster […]
Read MoreMaintain Healthcare Communications in the Midst of a Pandemic
When a disaster occurs, one key to successfully navigating it is to maintain an open communication channel so your patients can reach you whenever they need to. In addition to normal healthcare needs, in the middle of a crisis, such as a pandemic, patients have a heightened sense of concern about their health and well-being. […]
Read MoreSelect an Answering Service That Cares for Your Patients as Much as You Do
You care for your patients and their well-being. That’s why you got into healthcare in the first place. You hire staff who feel the same way. Working together everyone in your organization always strives to provide the highest level of care for your patients. And you weed out those employees who can’t—or won’t—provide this high […]
Read MoreWho Should You Trust Your Phone To?
Medical practices and healthcare organizations place a lot of emphasis on how patient interactions occur. They strive to do everything they can to address patient health issues and make the experience as positive as possible. To do this they address each touch point within the facility to make sure each contact is a positive and […]
Read MoreWhat If You Need More Than a Medical Answering Service?
Medical telephone answering services answer phone calls from your patients, take their messages, and process those messages according to your specifications. This is simple enough and straightforward. But what if you need a company that will do more than just take messages? What if you need more than a medical answering service? A Medical Call […]
Read MoreWhat Is Your Weakest Link in Communicating with Your Patients?
A chain is only as strong as its weakest link. That weak link in a chain is where it will break when it’s pulled too hard. It represents a single point of failure. Once that link breaks, the chain becomes worthless. Now apply this weak-link concept to communication with your patients. What is this weak […]
Read MoreQuality Medical Answering Service Costs a Bit More, But the Payoff Is Huge
How do patients view your healthcare services? Are you a low-cost provider or a high-quality practitioner? Though there may be a niche for inexpensive healthcare, most people want quality. With their very lives at stake, they want the best. This same thinking applies to every aspect of a practice or clinic. A Quality Mindset Do […]
Read MoreUse a Medical Answering Service to Better Serve and Help Retain Patients
In today’s economy, patients have options. They have more options than ever before. This makes it even more important to strive to retain them as patients. Not only can they select a different healthcare provider or a competing healthcare system, they can also go to a walk-in clinic or urgent care facility. In addition to […]
Read MoreBest Practices for Leading Medical Answering Services
Not all answering services are the same, and these differences can have a significant impact on the service they provide to you and your patients. Advanced medical answering services follow, and even exceed, industry best practices. Here are the key characteristics of the foremost healthcare-related answering services: US-Based One of the best practices that quality-minded […]
Read More