How to Find the Best Medical Answering Service: Why Using Price Is a Bad Call

The first thing most people ask when looking for a new answering service is, “What are your rates?” They don’t say this because it’s the best question, but because it’s the one they most readily understand. But this won’t help anyone find the best medical answering service.  If you care about your callers and desire […]

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Have Your Healthcare Call Center Do More for You

As you look forward to the future, now is the time—more so than ever before—to think strategically. Look at the business model for your healthcare organization and consider what you can change to produce better and more effective outcomes. Do this throughout your organization, optimizing every department and process.  As you do so don’t overlook […]

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Moving toward a New Normal

You have no doubt heard the phrase “moving toward a new normal.” It carries with it a vague and uncomfortable realization that what once was may no longer be. The ideas of working from home, social distancing, and self-quarantine are not likely temporary phenomena that we will one day move beyond. These concepts may form […]

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Now Is a Great Time to Update Your Answering Service Account Information

As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]

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