Is a Medical Answering Service an Investment or an Expense?

A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors answering service as an expense that they must seek to contain or even eliminate, if they get overly aggressive. Other business managers cite their medical answering service […]

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What Are Common On-Call Scenarios for Medical Practices?

The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]

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Tips to Lower Your Medical Answering Service Bill

Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering service is a small fraction of what it would take to hire an office receptionist. It’s a veritable bargain with a high-value return that patients appreciate. Yet […]

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Do You Want Your Answering Service to Be a Generalist or a Specialist

Most telephone answering services will take on a wide range of clientele, from roofer, to funeral home, to property management company, to consultant, to attorney. Oh yeah, they’ll handle healthcare too. Really? These answering services try to be all things to all people. They’re generalists. Some do okay on it and others not so well. […]

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How to Avoid Long-Distance Charges When Forwarding Your Phone to Your Answering Service

Some healthcare professionals want to deal with a local medical answering service, even though they could use an answering service located anywhere across the United States. The reasons for their preference vary, but one common motive is that using a local provider eliminates long-distance calls when they forward their phone to their answering service. Depending […]

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