A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities? Then you need a healthcare call […]
Read MoreYour Medical Answering Service and Spring Cleaning
It’s that time of year when many people’s thoughts turned to spring cleaning, that time to wash away the grime of winter and prepare for a new season of life. Many view this as an opportunity to throw away what is old and worn to make room for what is new and fresh. Though your […]
Read MoreWhy 24/7 Phone Coverage Is Necessary for Your Practice
Your medical practice or clinic is open about one fourth of a week’s 168 hours, yet you need 24/7 phone coverage. Here’s why. Yes, most patients know they should try to interact with you during office hours. Yet healthcare concerns don’t limit themselves to a certain time-of-day or day-of-week. They pop up whenever they want […]
Read MoreUse a Medical Call Center to Better Focus on Your Core Competencies
Whatever area of healthcare you’re in, you have a desire to help people with their medical needs. This may be directly as a practitioner or healthcare service organization. It could also be indirectly as an organization that offers support to various segments of the healthcare industry. In meeting these needs you developed core competencies that […]
Read MoreA Medical Answering Service Is Essential When Healthcare Outcomes Matter
Some business-minded healthcare managers view their answering service as a cost to contain. This is a shortsighted approach when it comes to the long-term viability of a practice, clinic, or healthcare facility. Instead, the wise perspective is to embrace the truth that a medical answering service is essential when it comes to providing holistic patient […]
Read MoreShould You Go with an Answering Service Specialist or Generalist?
There are many answering services that you could consider to handle the medical-related calls for your practice, clinic, or healthcare facility. Most answering services are general-purpose providers. They are easy to find. Contrast the general-purpose answering service with a specialty answering service. The specialist answering service focuses on one or two market niches or industries. […]
Read MoreAre You Willing to Pay for Quality or Do You Seek Low-Cost Providers?
What is your attitude toward your medical answering service? Do you view them as a cost to control or as a critical part of serving your patients? Think about your answer. From a strict financial standpoint, keeping your costs—including your answering service—low maximizes profit. You need a profit if you want to endure as a […]
Read More3 Steps to Take When Your Answering Service Disappoints You
What is your attitude toward your medical answering service? Do you view them as a cost to control or as a critical part of serving your patients? Think about your answer. From a strict financial standpoint, keeping your costs—including your answering service—low maximizes profit. You need a profit if you want to endure as a […]
Read More10 Reasons Why Healthcare Providers Need a Medical Answering Service
Does your healthcare practice, clinic, or facility have a medical answering service? Maybe you’re thinking of getting one. Or perhaps you’re wondering about the one you already have. To help in your deliberations, here are ten reasons why healthcare providers need a medical answering service. 1.Make a Great First Impression A professional medical answering service […]
Read MoreHow to Master Change
Change occurs rapidly in the healthcare industry, perhaps more so than any other area. Just consider the vast number of changes that occurred within the past year. The list can overwhelm. That’s why it’s important to master change. Most of these changes came from external pressures that forced a response. The healthcare industry, as well […]
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