Be Thankful for Your Answering Service

Customer service personnel are fair game for anyone who wants to complain. Though this has been a too-common pastime for years, the intensity and ferocity has increased in recent months. Anyone in a customer-facing role—or a patient-facing position—counters greater scrutiny, higher expectations, and lower patience now than at any time in history. People today are […]

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Is Your Answering Service Going to Let You Down Again This Holiday Season?

Think back to the holidays last year. Hopefully you have happy memories of time spent with family and friends, celebrating life with them. But what about your telephone answering service? Did your answering service make this time better? Or did their disappointing work dampen your holiday spirit and thwart the joy you anticipated to experience […]

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Do You Feel Your Practice Doesn’t Receive the Attention You Deserve?

You hire an answering service to handle the after-hours telephone communications for your medical practice. With this comes expectations on your part for quality outcomes. But do you ever wonder if your practice receives the attention you deserve? Here are some warning signs that your answering service lacks focus. They Don’t Answer Your Line Correctly  […]

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What Are Your Answering Service’s Priorities?

Determining your answering service’s priorities is a key step to finding the right answering service for your medical practice or healthcare clinic. Your answering service has priorities in how they service your account, and you have priorities in the outcomes of their work.  Sometimes these priorities align, but other times they’re at cross purposes. Moreover, […]

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