The focus in healthcare is rightly on providing quality outcomes. This is also true with your answering service. Yet professional, high-performance outcomes don’t have to come with a premium price. It is possible to have a quality, affordable medical answering service. Here’s what you can expect from the ideal provider: Customized Answering Services, Messaging, and […]
Read MoreDoes Your Answering Service Resemble a Circus?
Have you ever been to a three-ring circus or seen one on TV? They’re an amazing site to behold. There is always something happening in one of the three rings to grab your attention and garner your interest. This may be an animal tamer, a trapeze artist, clowns, or jugglers. There may even be clowns […]
Read MoreDon’t Clown Around with Your Medical Answering Service
If you care about your medical practice or healthcare facility, you should care about how your calls are answered. This includes those calls answered by your staff during office hours and even more importantly those afterhours calls handled by your answering service. This is serious business and not something to clown around about. Selecting a […]
Read MoreWhy a 100 Percent Medical Answering Service Is the Perfect Solution
When it comes to selecting an answering service for your medical practice you have many options to consider. But don’t let the number of possibilities overwhelm you. To quickly finetune your list of potential providers, insist on a 100 percent medical answering service. Doing so will narrow the field of contenders to a manageable and […]
Read MoreDoes Your Answering Service Attempt to Be All Things to All People
Do you think all telephone answering services are the same? They’re not. To the uninitiated, however, it’s hard to tell the difference until you use them for a couple months. And if you made a bad selection, that’s two months too late. Most answering services in business today will take on any account they can. […]
Read MoreWho Do You Want Answering Calls for Your Medical Practice?
What happens to your phone calls once you and your staff leave your practice each evening? Who answers your phone? The truth may surprise you. Someone like the lady in the above picture may be answering your patients’ after-hours phone calls. Is this who you want representing your business and answering calls for your medical […]
Read MoreBeware the General-Purpose Answering Service
Most answering services will take on any client, from any industry. These are general-purpose answering services, and they make up most of the providers in the industry. While they may claim to offer quality service to every client regardless of the situation, the reality is that they can’t effectively be all things to all people. […]
Read MoreIs Your Answering Service Good at Juggling Phone Calls?
Answering services provide a shared service, with their team members working for multiple clients. One agent will handle a call for one client, then answer a call for a second, and then go on to the third. In a way it’s like juggling. But instead of juggling balls, they’re juggling phone calls. Does juggling impress […]
Read MoreDo You Feel Like Your Answering Service Has Too Many Balls in the Air?
At even the best answering services one employee does work for multiple clients. This is a normal answering service practice used to provide high value at a fair price. Yet to maximize profits too many answering services push this model too far. The upshot is that each employee ends up trying to do too much, […]
Read MoreIs It Just a Phone Call or a Patient’s Healthcare Needs?
In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]
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