Medical Call Center

Medical Call Center Services

At MedConnectUSA, we understand that medical professionals need a medical call center facility that they can depend on. Patient retention is largely dependent on how effectively your medical call center performs.
Medical Call Center
No matter how big or small your practice, MedConnectUSA has a range of services to meet your needs. We specialize in medical only.  And, we train our operators not only medical terminology, experience, and HIPAA, but also sensitivity. All of our operators are based in the United States.  In one of our strategically located medical call center facilities around the country. All of our operators are highly trained to work exclusively with the medical industry.

Improve Your Practice With Our Medical Call Center Services

MedConnectUSA has been proudly serving the medical industry since 1991. Our award-winning medical call center facilities offer a wide range of medical answering services.  Our clients have used our services to further bolster their operations.  We help them to grow their practices more efficiently than ever before. Through our services, medical clinics have found an effective way to reduce the number of missed appointments. And, our services also helped increase their patient base.

New patients often call with questions.  Having our services means they get those questions answered right away.  Most people don’t leave voicemails, they simply hang up and move on to the next guy.  Let us help you stop this trend and be there for your phone calls.  Growing an office can take a lot of effort and energy.  But, taking the phone calls don’t have to be draining.  Let us take the burden while you do more important things.

Medical Specialties We Work With

Whether your practice specializes in cardiology, pediatrics, pulmonology, internal medicine, oral surgery, psychiatric, hospice, home health or any of the other vast specialties we work with you.  MedConnectUSA provides the expert service you expect in a medical call center.  When a patient reaches out, we are here to answer their call.  This gives them a sense of security and peace of mind.  Treating your customers as your staff would or better is our promise.  We are committed to helping you

Our services aren’t just for after hours either.  We work with our client’s schedule.  Have someone call in sick?  No problem, we can take over the front desk duties for you.  Need a little help in those busier times of the day?  We can handle it.  And, there is no need to have upfront approval or advance notice.  Feel free to tap into our services and assistance at any time.

And, we offer a service that can monitor your phone calls.  Should the phone go unanswered it will be forwarded to our call center.  This helps with areas that have a lot of snow and ice.  Maybe there is a natural disaster such as a hurricane.  No need to panic, we will pick up the phones without issue.  And, there is no advance notice needed.

Medical Call Center Services Offered

At MedConnectUSA, we recognize that every medical practice has different requirements.  And, that no two clinics are the same. This is why we provide a range of medical call center services to suit everyone’s needs. Our goals are to have your medical facility operating more efficiently.

Below are some of the services we offer.  All of which can be tailored to the specific needs of your practice:

  • Real-Time Telephone Answering
  • Automated Voice Mail Services
  • Highly Trained and Engaged Operators
  • Backup Voice Mail Services
  • Daytime Hours Answering
  • Secure Messaging
  • Disaster Recovery
  • Disaster Readiness
  • HIPAA Compliant Services
  • Specialty Scripting

Choose A MedConnectUSA Medical Call Center

We understand there are many different call centers out there.  But, we offer highly trained, US-based operators on standby and decades of experience that you can’t buy.  You can be sure that your practice is in the right hands with MedConnectUSA. Our passionate team works hard to ensure that the needs of your practice are always met.   And, our goal is that your patients always receive the attention they deserve.  We strive to be the best medical answering services available in the industry.