We’re a medical answering service in Seattle, WA that goes above and beyond for our clients. Our team is composed of highly-trained professionals who handle your medical calls with care and attention. Our medical answering service operators understand how crucial it is to assist your patients and provide accurate answers. But we go beyond that. We work closely with you to improve your office’s efficiency., Whether it’s helping during busy hours or answering patient calls after regular office hours.
We provide the answering service support that our clients need to have their offices up and running smoothly at all times. From filling in during breaks to helping out when someone calls in sick, we do it all. Our medical answering service team works closely with our clients in Seattle, WA to set up a schedule that will work for them. We understand that not every office has the same needs, which is why each client can customize what we do for them and the hours needed. Furthermore, we provide 24-hour service to answer your calls, no matter what time of day they come in.
Improve Your Patient’s Experience
Our medical answering service team is equipped to handle each call with utmost care. Whether you need help with scheduling appointments, addressing basic patient questions, or taking messages for healthcare providers, we’re here for you. At MedConnectUSA, we’re more than just an answering service, we are a specialized medical answering service. We’re passionate about what we do, and it shows in our rapid response time—typically under 30 seconds. No more patients waiting on hold. Our answering service operators can assist them quickly, schedule appointments, and keep things moving smoothly. During their hold time, we will play pleasant music or even offer our providers the chance to send a message to their patients, from a quick happy holiday note to a reminder of your office hours. This short message can make a huge impact.
Our primary focus is on providing medical answering services exclusively in Seattle, WA. We specialize in supporting medical professionals and healthcare facilities. We don’t extend our services to other industries. By focusing on just medical, we can thoroughly train our operators in essential medical terminology, assist patients, and ensure strict compliance with HIPAA regulations.
Who Benefits from Our Medical Answering Service in Seattle, WA?
We help many different types of medical offices like doctors, dental offices, specialists, healthcare practitioners, Family Medicine, OB-GYN, Cardiology, and on-call physicians.
Our goal isn’t just to meet, but to exceed your expectations and the expectations of medical providers and medical offices across Seattle, WA. We gather information from the patient to share with your office so healthcare providers have the information they need to answer tough questions.
We welcome your feedback to improve our medical and dental answering services. When you work with us, you’re with professionals who understand the medical field, your terms, and HIPAA laws. Our medical answering service team strives to improve our services to best suit your needs. If you should have a custom request, let us know, we are always happy to accommodate.
Keeping patient info safe is a big deal in the medical community. Patient privacy is essential in healthcare, and we take steps to protect your data. Everyone on our team is trained in HIPAA. This ensures that our answering service operators fully understand the importance of confidentiality when it comes to patient information. We also take time to brush up on these rules and regulations often with our operators, ensuring they fully understand the importance of HIPAA compliance.
What Our Medical Answering Service Offers in Seattle, WA
As a medical answering service in Seattle, WA, we understand that no office and their needs are the same. That’s why we offer flexible plans with US-based operators, daytime answering, secure messaging, and more. We’re available 24/7. Whether you are a busy office looking to improve your patient’s overall experience or looking for help with a new office, we have you covered.
Our team of medical answering service professionals wants to help you succeed with answering the phones and giving your office staff the time they need to care for those patients who are standing in front of them. We can also help with lunch breaks or rush times, providing your office with the support it needs. Some of our clients have our answering service operators taking their phones full time, keeping their schedules full, and helping their patients with easy questions such as directions or what to bring to their appointments.
All our operators are based in the United States and speak native English. This ensures that your patients will have someone they can always understand on the other end of the phone, eliminating frustration due to a language barrier.
Custom Training for Medical Calls
Our medical answering service operators get rigorous training, including sensitivity training for patients. We believe this sets us apart from other medical answering services in Seattle, WA. Our goal is to keep HIPAA and other information at the forefront of our operators’ minds to ensure that everything medical is handled with strict confidentiality. Meanwhile, we are also always striving to improve our clients’ experiences and help our operators understand what questions to ask and what information you’ll need to answer your patients in a timely fashion.
If you are looking for a medical answering service in Seattle, WA, for your medical practice, you have come to the right place. Let our team of medical answering service experts handle your phone calls, schedule your appointments, and help your patients get the answers that they need. Call 888-216-8482 today!