Category: Future Medical Care

Now Is a Great Time to Update Your Answering Service Account Information

As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]

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Is Your Medical Answering Service Always Prepared?

How ready is your answering service to provide you with the support you need when conditions change suddenly, and unprecedented situations evolve overnight? A basic answering service can’t pivot so quickly. That’s why it’s important to have a competent medical answering service handle the calls for your practice, clinic, or healthcare facility. Their industry focus […]

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Does Your Answering Service Have Your Back?

You’ve hired an answering service to answer your phone calls when your practice, clinic, or facility is unable to do so. This is a good start. But when the unexpected happens—say, for example, a worldwide pandemic that throws everyone and everything into turmoil—can your answering service adjust to meet these ever-changing and unanticipated needs? What […]

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How Does Your Medical Answering Service Provide Quality Service?

Telephone answering services like to talk about quality service, but for too many of them quality doesn’t move from words to reality. Yet quality service doesn’t happen by accident. It requires intentionality. Here are some steps that the best medical answering services take to provide quality service: Review Calls A key step in the effort […]

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Is a Medical Answering Service an Investment or an Expense?

A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors answering service as an expense that they must seek to contain or even eliminate, if they get overly aggressive. Other business managers cite their medical answering service […]

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Our Staff Motivation Cheat Sheet—What You Need to Know

The Wall Street Journal As pointed out in The Wall Street Journal, office managers around the country motivate their staff using a wide variety of tactics. Yet, research studies have proven that methods that focus on showing employees their worth and rewarding them for hard work and creativity accomplishes more than using control and/or punishment techniques. Whether you run […]

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Tips to Building Your Medical Practice’s Online Brand

Building an Online Brand Are you taking advantage of medical practice tips promoting technology as a gateway to building your reputation and local business? To succeed in today’s medical marketplace, you must boost your standing in online local searches to secure the PR your practice needs for continued success. Whats wrong with the way I’m handling […]

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