What Do You Get When You Mix Healthcare, Electricity, and an Attorney?
Asking this question may sound like a set up for a joke. But there’s no punchline. It’s no laughing matter. Instead it’s a travesty. And this is exactly what happens at generic answering services. Most telephone answering services will take on any business they can, from any industry. This includes electricians, lawyers, plumbers, property management […]
When Is the Best Time to Plan for Disasters?
In the healthcare industry we hope that disasters will never occur, yet we know they will. These may be in the form of a natural disaster, a manmade crisis, or a medical emergency, which in the most extreme instance implies a worldwide pandemic, such as Coronavirus disease (COVID-19). Although the type of a future disaster […]
Quality Medical Answering Service Costs a Bit More, But the Payoff Is Huge
How do patients view your healthcare services? Are you a low-cost provider or a high-quality practitioner? Though there may be a niche for inexpensive healthcare, most people want quality. With their very lives at stake, they want the best. This same thinking applies to every aspect of a practice or clinic. A Quality Mindset Do […]
Best Practices for Leading Medical Answering Services
Not all answering services are the same, and these differences can have a significant impact on the service they provide to you and your patients. Advanced medical answering services follow, and even exceed, industry best practices. Here are the key characteristics of the foremost healthcare-related answering services: US-Based One of the best practices that quality-minded […]
Discover Why Healthcare Providers Need a Call Center Dedicated to the Medical Community
Selecting a healthcare call center is a critical consideration to ensure the success of your clinic or medical facility. Too often business managers view call centers as an expense to control. Instead, the more enlightened viewpoint is that a medical call center is an important investment to make for the future of your operation. Don’t […]
You Shouldn’t Have to Ask to Speak to a Manager
The typical way of handling customer service issues at call centers is to let low-level employees attempt to address all concerns. For the items they can’t handle, they pass callers on to someone with a bit more experience. Eventually you might get to talk to a supervisor, and if they can’t resolve it then you […]
Discover Why Operator Training Makes the Difference
If you were to learn how much, or how little, some answering services spend on training their operators, the results would shock you. It’s quite a span, ranging from a few hours to several weeks. Some answering services view training as a costly, but necessary expense. They seek to control it, minimize it, and get […]
How Does Your Medical Answering Service Provide Quality Service?
Telephone answering services like to talk about quality service, but for too many of them quality doesn’t move from words to reality. Yet quality service doesn’t happen by accident. It requires intentionality. Here are some steps that the best medical answering services take to provide quality service: Review Calls A key step in the effort […]
Does Your Doctor Answering Service Take HIPAA Training Seriously?
Under HIPAA regulations, you are a covered entity (CE), and your answering service is your business associate (BA). This means that just as you ensure your staff follows the strictest of HIPAA guidelines, so too should your answering service. Though HIPAA training falls on them, you, as a covered entity, are responsible for their compliance. […]
Data Security Best Practices for Leading Medical Call Centers
Your medical call center is only as reliable as the technology behind it. This is a critical issue if you expect your call center to unfailingly take your calls 24/7. Here’s why. Many call centers install their systems on-site, at their main location. Though this may be convenient for them, it also represents a single […]
