When it comes to selecting an answering service for your medical practice you have many options to consider. But don’t let the number of possibilities overwhelm you. To quickly finetune your list of potential providers, insist on a 100 percent medical answering service. Doing so will narrow the field of contenders to a manageable and […]
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Who Do You Want Answering Calls for Your Medical Practice?
What happens to your phone calls once you and your staff leave your practice each evening? Who answers your phone? The truth may surprise you. Someone like the lady in the above picture may be answering your patients’ after-hours phone calls. Is this who you want representing your business and answering calls for your medical […]
Read MoreBeware the General-Purpose Answering Service
Most answering services will take on any client, from any industry. These are general-purpose answering services, and they make up most of the providers in the industry. While they may claim to offer quality service to every client regardless of the situation, the reality is that they can’t effectively be all things to all people. […]
Read MoreIs It Just a Phone Call or a Patient’s Healthcare Needs?
In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]
Read MoreDo You Need a Medical Answering Service or a Healthcare Call Center?
A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities? Then you need a healthcare call […]
Read MoreWhy 24/7 Phone Coverage Is Necessary for Your Practice
Your medical practice or clinic is open about one fourth of a week’s 168 hours, yet you need 24/7 phone coverage. Here’s why. Yes, most patients know they should try to interact with you during office hours. Yet healthcare concerns don’t limit themselves to a certain time-of-day or day-of-week. They pop up whenever they want […]
Read MoreA Medical Answering Service Is Essential When Healthcare Outcomes Matter
Some business-minded healthcare managers view their answering service as a cost to contain. This is a shortsighted approach when it comes to the long-term viability of a practice, clinic, or healthcare facility. Instead, the wise perspective is to embrace the truth that a medical answering service is essential when it comes to providing holistic patient […]
Read MoreHow to Master Change
Change occurs rapidly in the healthcare industry, perhaps more so than any other area. Just consider the vast number of changes that occurred within the past year. The list can overwhelm. That’s why it’s important to master change. Most of these changes came from external pressures that forced a response. The healthcare industry, as well […]
Read MoreNow Is a Great Time to Update Your Answering Service Account Information
As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]
Read MoreAchieve Call Forwarding Success
Call forwarding is a great service provided by your telephone company that allows you to reroute your calls to your medical answering service whenever you want them to answer for you. You use call forwarding each time you go to lunch and when you leave for the day. You may also forward calls to your […]
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