Unlike many other products and services in the market, healthcare is something that everyone needs. However, that doesn’t mean that as a provider you can sit back and let patients come to you. Increased competition and greater patient expectations have raised the bar for the optimum customer experience. Today’s successful healthcare organization must provide an […]

In a medical office, the path from calm to chaotic can be fast and furious. An ice storm could shut down highways and prevent key personnel from arriving at the office. A wind storm could knock out electrical power, cutting off communications and access to computer records. A flu epidemic could force you to operate […]

Every office manager realizes the necessity of delegating work tasks. In today’s modern medical office, there are too many tasks, too much paperwork and never enough time for one person, or even several people, to do it all. Effective office management requires that medical office managers delegate work tasks and rely on their staffs to […]

Even if your medical office seems to run smoothly most of the time, it may not take much to tip the balance from smooth sailing to chaos. In creating disaster recovery plans, medical office managers should plan for small disasters as well as big ones. Your office may never have to suffer through the devastating […]

The Health Insurance Portability and Accountability Act of 1996 contains several mandates, but for medical answering service companies and clients, the one that resonates most specifies that provides for the correct and confidential handling of what the Department of Health & Human Services (HHS) terms individually identifiable health information. As HHS notes, identifiable information can […]

The launch in flood-ravaged Colorado of what emergency responders are calling the biggest mass evacuation since hurricane Katrina is a reminder of just how massive and devastating the forces of nature can be. Whole towns and regions of Colorado have been suddenly and unexpectedly isolated from the rest of the world. Given the number of […]