Don’t you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn’t this be nice to know before you switch? Fortunately, there is a way. But few people know about it. Here’s the secret.
When you select an award-winning medical answering service, you’ve chosen one of the best answering services in the country, even the world. Just make sure the award they’ve won is the ATSI Award of Excellence.
What Is the Award of Excellence?
The Award of Excellence is an annual quality assurance testing program, handled by an independent third-party evaluation organization. With a history spanning over two decades, the Award of Excellence program places test calls to leading answering services to evaluate their overall call quality, accuracy, and attention to detail. They record these calls. Later a team of independent judges evaluates each call. These call evaluators consider twenty key areas that lead to call excellence and customer service distinction.
The testing lasts several months. Those answering services that achieve an average high level of proficiency on all calls earn the coveted ATSI Award of Excellence.
There are three key reasons why the Award of Excellence is so highly sought after and why the award winners are so honored. First, the Award of Excellence program is administered by an independent third-party. They have no incentivized or financial interest in the outcome. Their singular goal is the integrity of the program. Second, each call is evaluated by multiple, impartial, and specially-trained judges who don’t know the identity of the answering services they evaluate. Third, this program has years of success behind it and is continually tweaked to address ever-changing industry conditions and heightened customer expectations.
The result is a program with a high degree of integrity that the industry can celebrate as being both accurate and impartial.
What Does the Award of Excellence Mean?
Of the hundreds and hundreds of answering services around the world, only a few are brave enough to subject themselves to the rigorous Award of Excellence testing. And of those that apply and hope to win, only a fraction do.
This means that the Award of Excellence winners are truly the best of the best.
In fact, each year many otherwise-notable answering services are disappointed to learn they’ve fallen a bit short and failed to win the Award of Excellence credential.
Why Does the Award of Excellence Matter?
Even more significant is that this is an accumulative award, with some answering services having earned it for multiple years. For these leading answering services, it proves year-after-year consistency and high quality that its clients can depend upon 24/7/365.
Finally, the Award of Excellence covers all answering services, and not just medical answering services. When you look at the list of esteemed winners, very few of them focus exclusively on the healthcare industry. Choose one that does.
Conclusion
If you want the best medical answering service to answer your practice or clinic’s calls, look for an award-winning answering service. Seek one that has won the Award of Excellence. And then choose one that has earned it for many years in a row. This is a quality medical answering service that you can depend on for every call, every time.
In case you’re wondering, MedConnectUSA is an ATSI Award of Excellence winner for 2018. Even more notable, they have a thirteen-year Award of Excellence winning streak of providing excellent service to the healthcare community.
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.