When it comes to the telephone, most everyone prefers to talk to a person rather than interact with a machine. Yet sometimes, and for some applications, an automated approach is the right approach.
This is where advanced voice mail comes in. With advanced voice mail you can enjoy a rich array of call-processing options, coupled with an attractive price tag. Although live medical answering service is much more cost-effective when compared to hiring staff, voice mail is more cost-effective when compared to using live telephone answering service.
Here are a few of the benefits you can realize from using advanced voice mail for your medical practice, clinic, or healthcare facility.
Always-On Availability?
Voice mail never takes a break or goes on vacation. It’s always there ready to answer your calls around-the-clock, 24/7. Because it’s a computerized service, it never calls in sick or goes on strike. It’s always there when you need it, all the time, every time.
Intelligent Greetings?
The advanced voice mail system is smart enough to answer your calls in different ways, depending on the time of day and day of week. You can have one greeting for your callers when your office is open, a second one for during lunch, a third one for Wednesday evenings when your office is open late, and a fourth one for after hours and weekends. This adds a sophisticated touch that callers will appreciate.
Robust Call Routing
The standard application for voice mail is to record a message. Advanced voice mail can do that, too, but it can also do much more. With the “automated attendant” feature callers can direct their call to the appropriate person or department, such as “For appointments, press 1,” “For billing, press 2,” and so forth.
And for on-the-go individuals, the advanced voice mail system can even track you down using the “find me/follow me” feature. Of course, you don’t need to answer if you don’t want to. You can screen calls, as well as route callers back to the voice mail system or medical answering service staff.
Powerful Messaging Options?
Once someone leaves a message, the power of advanced voice mail continues. You can receive an instant notification that you have a message. Plus, in addition to the message being recorded, you can also receive a copy of it by email. How great is that!
Live Operator Support
Not all situations, however, are a perfect fit for voice mail. And not all people are willing to embrace it, either. But if either of these situations arises, don’t worry. A real person is always standing by to help.
These are just some of the benefits you will realize from using advanced voice mail service. This feature-rich system is both powerful and flexible. But don’t think it’s complex or hard to operate. Your answering service will handle the configuration for you, and all you need to do is use it.
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.