healow Patient Communication Integration With MedConnectUSA
Digital patient access has changed the way medical practices communicate, but the telephone remains one of the most important ways patients reach their healthcare providers.
MedConnectUSA can integrate with healow to help connect telephone support with the patient communication and engagement processes your practice already uses.
This allows practices to provide patients with the convenience of live telephone assistance while still taking advantage of the digital workflows available through healow.
Connecting Telephone Calls With Patient Engagement
Patients contact medical offices for many different reasons.
Some need to schedule an appointment. Others have a question, need to provide information to the office, or need assistance determining what their next step should be.
MedConnectUSA can work with approved healow workflows for:
- Secure message delivery
- Patient communications
- Provider communications
- Appointment-related workflows
- Clinical communication support
Your practice determines which activities MedConnectUSA should perform and which calls should be directed back to your internal team.
Help Patients Who Prefer to Call
Online scheduling, patient portals, and mobile applications provide valuable options for patients, but not everyone wants to manage healthcare digitally.
Some patients simply prefer to pick up the telephone and speak with someone.
MedConnectUSA helps practices maintain that human connection.
When patients call, our U.S.-based medical answering service can provide live assistance based on your customized instructions.
When combined with healow, the telephone interaction can fit more naturally into the broader patient-engagement workflow your practice has established.
Appointment Support
Appointment-related calls represent a significant portion of the telephone traffic many medical offices receive.
Patients may need to request a new appointment, provide scheduling information, or ask about next steps.
Depending on your practice’s approved workflow, MedConnectUSA can assist with appointment-related activities using the processes you establish.
This can be particularly valuable when your office is experiencing heavy call volume or when patients call outside normal business hours.
Daytime and After-Hours Support
healow integration can support more than one type of answering-service relationship.
Practices may use MedConnectUSA for:
Front-desk assistance
Daytime overflow
Lunch coverage
Appointment requests
Routine patient messages
After-hours calls
Weekend coverage
Holiday coverage
A practice may choose comprehensive support or only the services it needs.
Keep Your Patient Experience Connected
One of the challenges facing modern medical offices is that patients can contact the practice through many different channels.
Telephone calls, online requests, portals, digital scheduling, and secure messages can all become separate administrative workflows if they are not coordinated.
MedConnectUSA’s integration capabilities are designed to help your answering service work more closely with the systems your practice already uses.
This helps your internal staff spend less time moving information between disconnected processes while allowing patients to continue using the communication method they are most comfortable with.
Personalized to Your Medical Practice
MedConnectUSA has specialized exclusively in healthcare answering services since 1991.
We do not provide generic call handling to unrelated industries. Our entire operation is built around healthcare communication.
Every integration is customized around your practice’s requirements, including what information we collect, which calls we handle, how messages are delivered, what appointment functions we support, and when your internal team should become involved.
By connecting MedConnectUSA with healow
Practices can combine live telephone support with their existing patient-engagement strategy and provide patients with another reliable way to reach their healthcare team.