Emergency Medicine Answering Service
By definition, Emergency Medicine is the medical specialty that is concerned directly with illnesses or injuries that require immediate medical attention. That is why members of an Emergency Medicine team, including office staff do not need to stress about calls to the office. Emergency Medicine doctors are the first-line providers who coordinate and execute medical miracles on a routine basis.
Emergency Medicine doctors need help making sure all calls that need their immediate attention make it over to them. This is where our Emergency Medicine answering service comes into play. During daily operations, our Emergency Medicine answering service can make sure all calls to your office are answered in your office timely and the urgent calls are immediately sent out and followed up on until the Emergency Medicine provider has received the information they need.
In Emergency Medicine, there is no time to waste. As an Emergency Medicine answering service, we understand this and take the urgency of your calls extremely seriously.
Our Emergency Medicine answering service system is designed for our operators to know the moment an Emergency Medicine physician opens their message. An alert is sent to our Emergency Medicine answering service operators letting them know the urgent message has been received and viewed by the Emergency Medicine physician. Doctors using our Emergency Medicine answering service do not have to respond to our message to let us know they have received it. This way the Emergency Medicine doctor does not have to take valuable time responding to our message and can go straight to caring for their patient.
If our Emergency Medicine answering service operators do not receive this notification they continue to follow up with the on-call providers based on their instructions. Providers can each build their own call tree letting our Emergency Medicine answering service operators know how to reach them in any circumstance.
Providing phone coverage for Emergency Medicine has been something the professionals at MedConnectUSA have done since 1991. When choosing MedConnectUSA as your Emergency Medicine answering service provider, you will receive award-winning service that can be trusted by both you and your patients. Our Emergency Medicine answering service has won the prestigious ASTI (Association of Teleservice International) Award of Excellence for 18 consecutive years in a row. This level of excellence and experience is what your patients will receive.
At MedConnectUSA we stay up to date on the latest answering service / call center technology. Your urgent Emergency Medicine calls will never be handled by an antiquated system. In fact, our Emergency Medicine answering service system allows you to see everything our operators do with your call. This allows for complete transparency in how your calls are handled. For each new Emergency Medicine office that signs up with our medical answering service, we create a custom client web portal. At any time, your office will be able to see everything operators do with your calls. As soon as a call hangs up, you will be able to see:
- The operator that took the call
- Time and Date
- Caller ID
- All information that was gathered during the call
- What number we transfer the call to
- If that line answered
- Any message that was taken
- When a provider opens a message
- And more!
Choosing an Emergency Medicine call center can be a hard choice that should not be taken lightly. At MedConnectUSA, we understand that Emergency Medicine has several different focuses and places you can work out of. Our Emergency Medicine answering service team knows that Emergency Medicine receives a large number of consults. It is important for your Emergency Medicine answering service to understand the difference between urgent consults and normal consults. Whether an urgent consult is handled correctly or not can be the difference between saving a life and not. Our Emergency Medicine answering service takes this responsibility very seriously.
If you are looking for an Emergency Medicine call center that you can rely on to handle your most important calls no matter the time of day, submit a request today or give us a call and one of our Emergency Medicine call center specialists can go over any questions you have and get you a quote today.
