24/7 Medical Answering Service
The backbone of MedConnectUSA is our medical call answering service. We offer a full range of automated and live-operator options to help you ensure all your patients’ phone calls are handled efficiently and professionally. We operate 24 hours a day, every day of the year including holidays, so your patients are always connected.
Our services can be tailored for small offices with ten or fewer practitioners all the way up to large practices and hospitals with hundreds of staff and on-call providers. We’ll create a solution specifically for your office, whether that involves after-hours phone answering, backup support during office hours, or any combination of services.
100% US-Based, Never Outsourced
All our operators work in one of our US-based call centers. We never outsource calls to other providers, and we never use overseas operators.
Fully Trained, Experienced Operators
Every MedConnectUSA operator receives 80 hours of training before they answer their first call, with an additional 160 hours of direct supervision before they answer calls independently. They learn how to interact with patients, what it means to deliver professional service, and how to safeguard patient privacy and comply with all HIPAA requirements.
We have multiple call centers across the country, making it easy to balance workloads for different time zones and distribute calls efficiently.
100% HIPAA Compliant
We use encrypted communications, secure web portals, and advanced security protocols to ensure all our medical answering services meet HIPAA requirements.
We provide customized reports on a daily, weekly and monthly basis to help you monitor call center performance and manage costs.
We offer three services options that can be customized to meet your specific requirements.
Our most popular medical answering service designed for offices with up to 10 providers and a one or two person on-call schedule. Calls answered by the fourth ring with a customized greeting and minimal hold times before transferring to a live operator.
Designed for offices with up to 1000 providers and complex on-call schedules. Calls answered by the fourth ring with a customized greeting minimal hold times before transferring to a live operator. Callers are not placed back on hold except to connect them with a provider.
Designed for hospitals and large medical clinics. All calls answered are by a live operator within 30 seconds. Callers are not placed on hold except to connect them with a provider. Dispatching is immediate once call is complete.
Pre-screen, voice mail and operator assisted services
Clients who do not require an operator to answer every call can use our pre-screening service to help deliver affordable service. Calls are answered on the first ring by an automated attendant and callers hear your personalized greeting, which can include office hours and other important information to help screen calls before they go to a live operator. Depending on your preferences, callers can choose to speak to an operator, leave voice mail, or use automated phone support options.