Dental Office Answering Service
Medical answering services for Dental offices, Dentists, and Oral Surgeons
Many Dentist offices have a loyal patient base they have been serving for a long time. With such loyal patients, dentist offices often find it hard to find a medical answering service that lives up to the standards their patients have come to expect. Dental offices must find a medical answering service that understands attention to detail and understanding the patients’ concerns is what makes a difference to dental patients.
New patients expect a prompt response from their dentist as well. Whether it is a new patient call or an existing patient call, dental patients have high expectations when calling their Dentist’s office. The medical answering service professionals at MedConnectUSA can help you exceed your patient’s expectations of what customer service should be in a dental office. Make sure every call is answered by a live professional, and never leave patients on hold again!
Many answering services claim they can manage calls for a dental office but lack the knowledge and professionalism it takes to properly do so. At MedConnectUSA, we understand that Dentists and Oral Surgeons handle unique situations and train our answering service operators accordingly.
If a dental patient is having an emergency, their care cannot be limited to office hours. As all Dentists and Oral Surgeons know, patients, especially oral surgery patients, can need help anytime, including after hours. Oral surgery can leave patients in distress after they leave the dental office. The professional medical answering service operators at MedConnectUSA will follow the instructions provided by the Dentist to make sure they receive the patient calls after hours that need their direct medical care.
While after-hours are very important, calls received during office hours need prompt attention as well. Our team of medical answering service professionals will make sure every call to your Dentist office is answered quickly so patients do not have to wait on hold. Your in-house staff can still have the opportunity to take the calls if they are available. If your staff or receptionist is helping patients in the office and cannot answer, the call will roll over to our friendly operators. This will allow your staff to focus on the patients you are seeing without the stress of answering every call your office receives.
As a medical answering service that has handled calls for Dental and Oral Surgery offices for over 30 years, we guarantee your calls will always be handled by professional answering service operators who have received training in dental terminology, sensitivity, HIPAA, and how to follow your protocols.
Every Dental and Oral Surgery office has a different way to handle their calls. That’s why at MedConnectUSA, we do not try to fit any Dental office into a cookie-cutter answering service solution. Each Dentist and/or Oral Surgeon can choose what the best means to contact them will be when they are on-call, and if we should contact them differently depending on the time of day.
Since calls to your dental office are so important, your Dentists and Oral Surgeons will take comfort in knowing that all the information our answering service operators gather, and everything they do with your calls and messages is automatically uploaded to our client web portal and available for you to see the moment our operator hangs up a call. You will be able to see what operator took the message, the time and date, and to whom the sent the message was sent.
If your dental or oral surgery office could use a medical answering service to help manage calls during and/or after hours you have come to the right place. Let MedConnectUSA apply our 30+ years of experience in handling calls for dental offices to your practice. Contact us today to see what we can do for your Dentist office.
