About Us
MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
Providing Medical Office Phone Support Since 1991
MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
We are medical answering service specialists. We do not work with plumbers, electricians, Realtors, or any business outside the medical office field. This focus allows us to ensure that every operator is fully trained and experienced at handling patient phone calls. This guarantees that your patients’ calls will never take a backseat to anything less important.
All our medical answering service operations are based in the USA. We never outsource to overseas call centers. Plus, every one of our operators works in one of our call centers — we never use home-based operators.
100% HIPAA-Compliant
Today, we operate multiple medical call centers across the US. Each facility has been carefully sited to minimize exposure to adverse weather, earthquakes, and other natural disasters. By engineering all our answering service systems to provide multiple levels of backup, we can guarantee that your patients’ calls will always be answered.
Award-Winning Service
Frequently Asked Questions
Yes, you can contract with a nurse triage to act as your answering service, but they are charging $15-25 per call. Using MedConnectUSA as your gateway only costs pennies compared to what a nurse triage services charges.
Most reputable nurse triage services will not provide answering services and choose to work with your current service which eliminates many of the NON-URGENT calls that should be handled by the answering service, freeing them to handle the urgent calls they have been trained for.
While MedConnectUSA is able to enter the nurse triage arena we feel that it is better to do an excellent job at one thing instead of a substandard job at many.
MedConnectUSA does not directly offer nurse triage services. We are extremely good at what we do, and we have partnered with several nurse triage service providers who are very good at what they do.
We will be happy to refer you to one of the companies we work with, so you may evaluate how a nurse triage service fits with your practice. We can work with your current nurse triage service or anyone you choose to use.
MedConnectUSA can do almost anything you need. If we can’t do something we will find an option for you. Some of the services we currently offer to clients are:
After-Hours Answering Service
Telephone Receptionist
Day Time Overflow
Helpdesk Services
Emergency Messaging
Disaster Standby
Appointment Setting
Appointment Confirmation
Drug Interaction Line
Drug Study Registration
24 Hours/365 Days Service
Our operators are specifically trained to handle one call from beginning to end, eliminating the potential for operator error. We use automation to avoid placing callers on hold for an extended time. If all our operators are busy taking patient calls, we’ll play your customized message to the caller while they wait for the next available operator. This enables our operators to give callers their undivided attention. Our average hold time is less than 30-seconds, compared to the average one to two minutes of other services. Once our operator takes your caller off hold, they will not put them back on hold to answer other calls.
Most other answering services have one operator to every 150 clients and juggling multiple tasks. As a result, their answering service operators are forced to place a caller on hold several times just to answer other ringing lines.
Yes, if you have remote call-forwarding available from your phone company. We highly recommend this service since it is only a few dollars a month and can prevent missed calls. If you subscribe to this service let us know and we will keep the access code on your account for future reference. If you do not have this service and would like to have it, let us know and we can place the order for you.
We normally start service within 24-48 hours of receiving all your information. For MedConnectUSA to start an account we need a signed service agreement and your account setup instructions.
After we receive your account instructions a manager will call you to go over your setup and answer any questions you may have.
While many answering service companies will set you up in just a few minutes, we think it’s important to spend the extra time talking about your needs and programming your account right the first time. Our programmers will set everything up and test your account prior to you going live to ensure you don’t have any problems.
There are many ways we can help keep your medical answering service bill down. Some of the options are to have your non-emergency messages emailed or faxed to your office.
Our secure messaging app allows you to see the entire message without the need to call us. You save time and we just can handle calls quicker.
If you are not using our pre-screen service, you can save a substantial amount by changing to this service. Pre-screening your calls gives out important information to your callers while letting the urgent calls come through to our medical answering service staff for handling.
We customize our medical answering services to your needs. No two medical offices are the same, so we are happy to discuss your specific needs.
Yes, MedConnectUSA has taken HIPAA very seriously and has followed it’s changing progress since HIPAA was enacted. We have implemented many additional security measures which meet and exceed the HIPAA requirements.
Our operators are trained on HIPAA requirements when they are hired and are subject to quarterly reviews on changing rules. We also have a BAA contract available to you that is customized to cover everything we do for you.
