Are You Willing to Pay More to Get a Quality Medical Answering Service?
When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]
How Committed Is Your Call Center to Quality Assurance?
Every answering service talks about quality assurance, but how many of them do anything about it? Very few it seems. Talking about quality service is one thing, but it’s another to put words into action and pursue service excellence. Too often call center quality is a haphazard proposition. Some calls are good, while others aren’t […]
Why Leading Medical Answering Services Use Multiple Phone Carriers
When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]
Discover the Value of Using Your Answering Service’s Client Portal
Your medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or aren’t able to answer your phone. This is the primary function of an answering service. However, your answering service’s purpose isn’t just to serve your patients, they […]
The Risks of Going with an Offshore Answering Service
If you care about your patients and the future of your healthcare business, it’s never a good idea to go with an offshore answering service. There are risks involved. And these offshore answering service risks are significant. They far offset the few dollars you might save on your monthly answering service bill. Consider these key […]
Select a Medical Answering Service that Takes HIPAA Guidelines Seriously
Too many answering services put their healthcare clients at risk when it comes to following HIPAA (Health Insurance Portability and Accountability Act of 1996) guidelines. Some aren’t aware of HIPAA, others assume it doesn’t apply to them, and more than a few think they can take shortcuts and not get caught. But it’s not only […]
Holiday Aftermath: Let’s Review How Your Medical Answering Service Did
We often fall into a different mode during the holidays. As much as we try to keep business as usual between Thanksgiving and New Year’s Day, it’s hard to do so. With holiday parties, treats, and events to distract us and steal our time, many people give into the season, with a plan to emerge […]
Is a Medical Answering Service an Investment or an Expense?
A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors answering service as an expense that they must seek to contain or even eliminate, if they get overly aggressive. Other business managers cite their medical answering service […]
What Are Common On-Call Scenarios for Medical Practices?
The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]
Tips to Lower Your Medical Answering Service Bill
Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering service is a small fraction of what it would take to hire an office receptionist. It’s a veritable bargain with a high-value return that patients appreciate. Yet […]
