The New Trend: Male Specialty Care
When it comes to healthcare, men have traditionally had to be dragged kicking and screaming for any type of treatment, no matter how minor. Some clinics and centers on the East Coast are trying to reverse that tendency by offering services directed primarily at male healthcare needs. The past trend of female-centric healthcare stemmed in […]
Patient Retention Tips
Unlike many other products and services in the market, healthcare is something that everyone needs. However, that doesn’t mean that as a provider you can sit back and let patients come to you. Increased competition and greater patient expectations have raised the bar for the optimum customer experience. Today’s successful healthcare organization must provide an […]
Healthcare Websites Are Open to Cyber-Attacks
The FBI is warning healthcare providers to increase their protection against cyber attack. The FBI says patient medical records and health insurance data are more valuable to identity thieves but less securely protected than customer information stored by other institutions, according to Reuters. The healthcare industry is not as resilient to cyber intrusions compared to the financial and […]
Building a Sale at Your Expense?
In today’s hyper-competitive business climate, it’s important to stay lean and efficient while providing the best customer experience possible. Any expense you incur should be for products or services that enhance your operation. It’s important that you evaluate any purchase so you understand exactly what you’re getting for your hard-earned money. When it comes to medical […]
Improve Your Medical Practice’s Productivity
The doctor’s time is a medical practice’s most precious commodity. Using your support staff and business associates, such as your answering service, wisely to maximize the amount of time doctors have available to see patients can significantly improve the productivity of your medical practice. Office managers typically shoulder the responsibility for analyzing office procedures and […]
Teambuilding Games for Your Next Staff Meeting
Starting off staff meetings with a teambuilding game can get meetings off to a positive start, loosen everyone up, and get their creative juices flowing. Offering medical and dental offices multiple benefits, teambuilding exercises can: Help staff members get to know each other better. Enhance staff communication. Encourage friendly workplace interactions. Create a more positive […]
Why We’ll Never Bundle What You Don’t Need
“Bundling” has become a popular marketing term for a variety of telecommunications services like cell phone providers and cable and satellite TV companies. According to their spin, it provides greater convenience by eliminating your need to make decisions. In reality, it takes the decisions out of your hands. At MedConnectUSA, we trust you to know […]
HIPAA Enforcement Actions – How Not to Become a Statistic
Recent high-profile security breaches continue to make protection of consumer data a hot issue. While HIPAA guidelines have been established for the healthcare sector, there are currently no regulations in place for other types of companies. Even if you’re HIPAA-compliant, don’t let your guard down. You may have to answer to another authority. In the absence […]
Even in the Digital World the Personal Touch Matters
Technology has become so sophisticated that you can do your grocery shopping, sign up for car insurance and check out a library book without ever leaving your recliner. Customers pay bills and manage their mutual funds over the phone without hearing a single live voice. Despite this digital efficiency, or maybe because of it, the […]
Top Three Misconceptions About Medical Telephone Answering Services
As a member of the medical profession, you know that open lines of communication with patients is a cornerstone of your success. Yet for some reason you’re still resisting the idea of engaging a medical answering service. What could be the downside of providing an extra layer of assistance for your customers when it’s really […]
