Three Tips to Improving Patient Relations
When it comes to marketing your practice, getting patients to come through the door is only the beginning. According to consulting firm Bain & Co., only a five percent increase in patient retention can increase your profitability by 75 percent. How do you keep those patients coming back? Excellent customer service is what will set […]
We’re Proud to Be the Winner of the Exemplary Customer Service Award
We’re bursting with pride and for good reason. For an unprecedented ninth consecutive year, MedConnectUSA has been selected a winner of the telecommunications industry’s highest award for superior achievement in customer service. Presented at the annual convention of the Association of TeleServices International (ATSI), the ATSI 2014 Award of Excellence recognizes the achievement of exemplary customer […]
Big Changes Coming for Medical Malpractice Coverage
As the healthcare field changes, largely due to the Affordable Care Act (ACA), the risk profile of professionals and organizations changes along with it. Insurance providers are working to keep pace with their medical malpractice liability coverage. In addition to products, carriers are being expected to provide solutions to help the insured cope with the […]
General Practioners and the Real World of Medicine
When beginning their medical career, physicians traditionally take the Hippocratic oath. In doing so, they swear to practice honestly and for the good of their patients to the best of of their ability and judgment. In the real world of medicine, is there sometimes a disconnect between general practitioners and their patients? While healthcare is […]
California is Set to Make Some Sweeping Changes for Doctors
Healthcare providers and consumer groups alike will have their eyes on California this fall. A voter initiative to raise limits on medical malpractice awards and require drug testing for physicians recently qualified to be included on the November ballot. Attorneys and insurance companies are gearing up for a renewal of their long-standing battle. The state’s […]
The New Trend: Male Specialty Care
When it comes to healthcare, men have traditionally had to be dragged kicking and screaming for any type of treatment, no matter how minor. Some clinics and centers on the East Coast are trying to reverse that tendency by offering services directed primarily at male healthcare needs. The past trend of female-centric healthcare stemmed in […]
Patient Retention Tips
Unlike many other products and services in the market, healthcare is something that everyone needs. However, that doesn’t mean that as a provider you can sit back and let patients come to you. Increased competition and greater patient expectations have raised the bar for the optimum customer experience. Today’s successful healthcare organization must provide an […]
Healthcare Websites Are Open to Cyber-Attacks
The FBI is warning healthcare providers to increase their protection against cyber attack. The FBI says patient medical records and health insurance data are more valuable to identity thieves but less securely protected than customer information stored by other institutions, according to Reuters. The healthcare industry is not as resilient to cyber intrusions compared to the financial and […]
Building a Sale at Your Expense?
In today’s hyper-competitive business climate, it’s important to stay lean and efficient while providing the best customer experience possible. Any expense you incur should be for products or services that enhance your operation. It’s important that you evaluate any purchase so you understand exactly what you’re getting for your hard-earned money. When it comes to medical […]
Improve Your Medical Practice’s Productivity
The doctor’s time is a medical practice’s most precious commodity. Using your support staff and business associates, such as your answering service, wisely to maximize the amount of time doctors have available to see patients can significantly improve the productivity of your medical practice. Office managers typically shoulder the responsibility for analyzing office procedures and […]
