Select a Medical Answering Service That’s Available When You Need It
Some answering services place restrictions on when you can use them. Perhaps you picked a rate plan that locks you into a certain schedule that doesn’t allow for variations. And some answering services don’t answer holiday calls unless you specify that you need them to. Or maybe you signed up for after-hours coverage, only to […]
Is Tech Boosting or Dragging Down Your Productivity?
Is Technology Weighing Down Your Practice? New technology requires a learning period and time of adjustment after implementation. Just as the painful, yet temporary, period of withdrawals keeps many people chained to their addictions, the frustrating and difficult interval of adapting new technology can make you question whether it is boosting or dragging down your […]
Do Physician Assistants Help or Hurt Your Practice
Physicians Assistants When the Affordable Care Act went into effect, it ushered an immediate influx of tens of millions of newly insured people into the healthcare system. With a shortage of doctors to meet the demand, many providers are turning to physician assistants, or PAs, to pick up the slack. The Bureau of Labor Statistics […]
Practice Tips: Help Physicians Stay on Schedule
Take The Stress Out Of The Office Is your office lagging behind, leaving patients frustrated and staff clambering to catch up throughout the day? You may be overlooking scheduling essentials that can help physicians more effectively manage patients in a timely manner. What type of techniques are commonly practiced at punctual offices? Show up early.It […]
4 Effective Ways to Drive Patient Acquisition
Patient Acquisition A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need to build customer and patient bases. Even your current base is subject to attrition due to factors such as families moving out of town. Your marketing […]
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service
The most common way to get your practice or clinic’s telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible. Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems […]
Medical Answering Services Don’t Go on Vacation, So That You Can!
As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. Taking a vacation is one smart way to take care of ourselves, […]
How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast. They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. […]
Now Is the Perfect Time to Think about Disaster Recovery
You’ve no doubt heard the homeowner’s dilemma about his leaking roof. When it’s leaking, the weather is too bad to attempt a repair. However, when the sun is shining the roof isn’t leaking so there’s nothing to fix. He summed up the situation succinctly: “It only leaks when it rains.” We laugh at the homeowner’s […]
Does Your Medical Answering Service Offer Award-Winning Service?
Every medical answering service claims that they provide quality service. But how can you know this for sure without first trying them? You could ask around and see what other people think. Assuming you can find someone to ask, how much weight should you put on their opinion? It’s hard to know. They’re likely biased. […]
