Discover How a Professional Medical Answering Service Deals with the Hold Problem
No one wants to be placed on hold, but it does occur. There’s no way around it. This happens in your office, clinic, or medical facility. It also happens at your answering service. The solution isn’t to eliminate placing callers on hold because that’s impossible. The key is to use the right approach when it’s […]
Is Your Medical Answering Service an Asset or a Liability?
If you view your medical answering service as a necessary evil for your practice, clinic, or healthcare facility, then one of two things are clear. Either you have the wrong perspective about the role they play, or you have the wrong answering service. When you have the right medical answering service handling your calls, they’re […]
Discover Why an Award-Winning Medical Answering Service Is Important
Don’t you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn’t this be nice to know before you switch? Fortunately, there is a way. But few people know about it. Here’s the secret. When you select an award-winning medical answering service, you’ve chosen […]
Select a Medical Answering Service That’s Available When You Need It
Some answering services place restrictions on when you can use them. Perhaps you picked a rate plan that locks you into a certain schedule that doesn’t allow for variations. And some answering services don’t answer holiday calls unless you specify that you need them to. Or maybe you signed up for after-hours coverage, only to […]
Is Tech Boosting or Dragging Down Your Productivity?
Is Technology Weighing Down Your Practice? New technology requires a learning period and time of adjustment after implementation. Just as the painful, yet temporary, period of withdrawals keeps many people chained to their addictions, the frustrating and difficult interval of adapting new technology can make you question whether it is boosting or dragging down your […]
Do Physician Assistants Help or Hurt Your Practice
Physicians Assistants When the Affordable Care Act went into effect, it ushered an immediate influx of tens of millions of newly insured people into the healthcare system. With a shortage of doctors to meet the demand, many providers are turning to physician assistants, or PAs, to pick up the slack. The Bureau of Labor Statistics […]
Practice Tips: Help Physicians Stay on Schedule
Take The Stress Out Of The Office Is your office lagging behind, leaving patients frustrated and staff clambering to catch up throughout the day? You may be overlooking scheduling essentials that can help physicians more effectively manage patients in a timely manner. What type of techniques are commonly practiced at punctual offices? Show up early.It […]
4 Effective Ways to Drive Patient Acquisition
Patient Acquisition A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need to build customer and patient bases. Even your current base is subject to attrition due to factors such as families moving out of town. Your marketing […]
Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service
The most common way to get your practice or clinic’s telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible. Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems […]
Medical Answering Services Don’t Go on Vacation, So That You Can!
As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients. Taking a vacation is one smart way to take care of ourselves, […]
