Use Advanced Voice Mail to Enhance Your Office Communications
When it comes to the telephone, most everyone prefers to talk to a person rather than interact with a machine. Yet sometimes, and for some applications, an automated approach is the right approach. This is where advanced voice mail comes in. With advanced voice mail you can enjoy a rich array of call-processing options, coupled […]
What’s the Value of a Phone Call to a Medical Practice or Clinic?
We’ve already looked at the factors to consider when calculating the ROI of hiring a medical answering service. But the success of your healthcare organization is about more than numbers; it’s also about people. Cost aside, there’s a human aspect to providing a great telephone experience for your callers and patients. Though this […]
What Are the Benefits of Using HIPAA-Compliant Secure Messaging?
The Health Insurance Portability and Accountability Act (HIPAA) is a well-known reality in the healthcare industry. And though it’s often mentioned in the answering service industry, not every answering service understands the nuances and respects the requirements of HIPAA. This is specifically relevant when it comes to protecting information about your patients. Though most answering […]
Select an Answering Service That Focuses on the Healthcare Market
Do you really care what kind of answering service handles the phone calls for your practice, clinic, or hospital? Well you should. Don’t trust your patients’ calls to a generic one-size-fits-all answering service. Instead go with one that specializes in the healthcare industry. You need a medical answering service. Here’s why: Familiarity Counts A medical […]
A Complete ROI Analysis of Hiring a Medical Answering Service
Sometimes business decisions for the expenditure of money are made based on their ROI (return on investment). This is often true in healthcare. The basic calculation for ROI is net profit divided by total investment times 100. The result is a percentage, the higher the better. This allows the value of different investments to be […]
Are You Ready to Brave the Blizzard?
In a prior post we asked the question, “Are you ready for the storm?” In it we discussed ways your answering service can help your practice, clinic, facility, or hospital when bad weather occurs. Though bad weather can happen anytime of the year, it’s more likely to pop up in the winter months. That would […]
Daytime Answering Service May Be the Right Solution for Your Practice or Clinic
When most people think of medical answering services, their mind jumps to after-hours coverage. They think about taking messages for routine calls and dispatching urgent ones to on-call staff. While this is a correct understanding, it’s also short of the complete picture of what medical answering services can accomplish for their clients. Not only do […]
Are You Ready for the Storm?
Although winter hasn’t officially started, its effects have already occurred in much of the country. Snowstorms, ice storms, and freezing rain, along with cooler temperatures. Is your practice, clinic, or facility ready to deal with the threat of bad weather and the reality of one or more bad storms before spring arrives? Sometimes winter storms […]
Is Your Answering Service Ready for the Holidays?
With the holidays coming up, now is a great time to review the information your answering service has about your practice, clinic, or facility. Ideally this should be an ongoing effort that happens year-round, but the reality is that relevant updates about your organization may not always filter down to your answering service in a […]
Does it Really Matter if Your Medical Answering Service is Onshore or Offshore?
If you want to hire a medical answering service for your hospital, clinic, or practice, is location that important? Why can’t you select an offshore provider and possibly save a few dollars? With your organization’s reputation at stake and your patients health on the line, sending calls out of the country is too risky to […]
