Are You Ready for the Storm?
Although winter hasn’t officially started, its effects have already occurred in much of the country. Snowstorms, ice storms, and freezing rain, along with cooler temperatures. Is your practice, clinic, or facility ready to deal with the threat of bad weather and the reality of one or more bad storms before spring arrives? Sometimes winter storms […]
Is Your Answering Service Ready for the Holidays?
With the holidays coming up, now is a great time to review the information your answering service has about your practice, clinic, or facility. Ideally this should be an ongoing effort that happens year-round, but the reality is that relevant updates about your organization may not always filter down to your answering service in a […]
Does it Really Matter if Your Medical Answering Service is Onshore or Offshore?
If you want to hire a medical answering service for your hospital, clinic, or practice, is location that important? Why can’t you select an offshore provider and possibly save a few dollars? With your organization’s reputation at stake and your patients health on the line, sending calls out of the country is too risky to […]
Why HIPAA-Compliance is More Than Just a Good Idea
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) has been with us for over two decades. The ramifications of this act are wide-ranging and ever evolving. HIPAA also impacts medical answering services and call centers that handle healthcare accounts. Here’s why this matters: A Requirement Of specific interest with HIPAA is protected health […]
Why a 100 Percent Medical Answering Service is the Right Solution
Some answering services only handle healthcare related accounts, and other answering services refuse to even consider medical clients, but most answering services are happy to take on any kind of account, rather it’s a good fit or not. While this distinction may not seem important to you as a medical practitioner or healthcare organization, it’s […]
6 Ways You Might Suffer if You Pick a Cheap Answering Service
Hospitals, clinics, and doctors are always looking for a way to save money. A few cents here and a couple dollars there can add up over the course of a month and the year. Sometimes, however, saving a few dollars can have a negative consequence on your business and your patients. That’s why it’s never […]
What Size Medical Answering Service is the Right Size?
When it comes to medical answering services, bigger isn’t always better. A larger size doesn’t imply better service or enhanced quality. In fact, it could be the opposite. Conversely, a smaller service might carry a different set of problems. Their scope is simply too small to operate efficiently. Too Big A large telephone answering service […]
Can a Daytime Answering Service Help Your Clinic or Practice?
When you think of a medical answering service, you probably imagine a company that answers calls on the evenings and weekends. They take messages and dispatch urgent calls to on-call staff. This is a correct understanding and is a common function of healthcare answering services. However, a medical telephone answering service is for more than […]
Don’t Overlook the Benefits of Voice Mail
When considering communication options for your healthcare operations, don’t dismiss the convenience of voice mail. Although voice mail may not be suitable for all patient-facing communication situations, it does offer many compelling advantages in the right scenarios. Voice mail offers attractive benefits that can’t be overlooked. Consider these as you plan the optimum solutions to […]
Do You Have a Disaster Recovery Plan for Your Communications Services?
How long could you stay in business if you lost your phone service and the ability to communicate with patients? And if you could continue to function, what would be the short-term impact to cash flow and the long-term impact on the viability of your organization? These are heavy questions. That’s why forward-thinking leaders make […]
