Does Your Answering Service Attempt to Be All Things to All People
Do you think all telephone answering services are the same? They’re not. To the uninitiated, however, it’s hard to tell the difference until you use them for a couple months. And if you made a bad selection, that’s two months too late. Most answering services in business today will take on any account they can. […]
Who Do You Want Answering Calls for Your Medical Practice?
What happens to your phone calls once you and your staff leave your practice each evening? Who answers your phone? The truth may surprise you. Someone like the lady in the above picture may be answering your patients’ after-hours phone calls. Is this who you want representing your business and answering calls for your medical […]
Beware the General-Purpose Answering Service
Most answering services will take on any client, from any industry. These are general-purpose answering services, and they make up most of the providers in the industry. While they may claim to offer quality service to every client regardless of the situation, the reality is that they can’t effectively be all things to all people. […]
Is Your Answering Service Good at Juggling Phone Calls?
Answering services provide a shared service, with their team members working for multiple clients. One agent will handle a call for one client, then answer a call for a second, and then go on to the third. In a way it’s like juggling. But instead of juggling balls, they’re juggling phone calls. Does juggling impress […]
Do You Feel Like Your Answering Service Has Too Many Balls in the Air?
At even the best answering services one employee does work for multiple clients. This is a normal answering service practice used to provide high value at a fair price. Yet to maximize profits too many answering services push this model too far. The upshot is that each employee ends up trying to do too much, […]
Is It Just a Phone Call or a Patient’s Healthcare Needs?
In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]
Do You Need a Medical Answering Service or a Healthcare Call Center?
A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities? Then you need a healthcare call […]
Your Medical Answering Service and Spring Cleaning
It’s that time of year when many people’s thoughts turned to spring cleaning, that time to wash away the grime of winter and prepare for a new season of life. Many view this as an opportunity to throw away what is old and worn to make room for what is new and fresh. Though your […]
Why 24/7 Phone Coverage Is Necessary for Your Practice
Your medical practice or clinic is open about one fourth of a week’s 168 hours, yet you need 24/7 phone coverage. Here’s why. Yes, most patients know they should try to interact with you during office hours. Yet healthcare concerns don’t limit themselves to a certain time-of-day or day-of-week. They pop up whenever they want […]
Use a Medical Call Center to Better Focus on Your Core Competencies
Whatever area of healthcare you’re in, you have a desire to help people with their medical needs. This may be directly as a practitioner or healthcare service organization. It could also be indirectly as an organization that offers support to various segments of the healthcare industry. In meeting these needs you developed core competencies that […]
