Medical practices need to be available to their patients
You may find a few companies that claim to offer both medical answering service and telephone triage from one integrated operation. Be careful. This may not be the best solution. In fact, it probably isn't.
By selecting two companies that specialize in specific needs, you have much to gain. This includes:
The narrower a company's niche, the tighter their focus. Some companies try to be all things to all people, but this seldom works. No one can master everything.
When companies specialize, they can do their work faster and better. They develop specific systems to serve you with greater efficiency and increased effectiveness. And if they try to do too much, to cover too many things, their processes become cumbersome. This will hamper productivity.
The cost structure
When you have answering services handling telephone calls and phone triage operations handling medical questions, everyone wins. Each company does what they do best, and this provides the ideal outcome for you and your patients
Medical Answering Service + Telephone Triage = After-Hours Success
Hire a medical answering service to answer your phone after hours. Let them do what they do best. Allow them to handle their area of expertise. And don't ask them the branch out into telephone triage.
Conversely, hire a telephone triage provider to handle after-hours calls that have a medical component. Let them do what they do best. But don't ask them to take messages, screen calls, or reach the on-call person.
Leading medical answering services and telephone triage providers can work with each other.
Let your medical answering service serve as the first point of contact for all phone calls. For the ones that require triage, they will make a smooth handoff to your telephone triage provider. If you don't currently have a telephone triage provider, your medical answering service can refer you to one who they have worked with, know, and trust.Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.