Why Choose Us
At MedConnectUSA, we have spent over 30 years providing high-quality, reliable medical answering services for healthcare professionals. We are deeply familiar with the demands of the healthcare industry and work hard to ensure your patients receive the best care, even when you’re unavailable.
Full Range of Phone Support
MedConnectUSA offers a comprehensive suite of teleservices designed to meet the needs of healthcare providers. No matter if you’re a doctor, dentist, chiropractor, or part of a larger healthcare facility, we have the right solution to ensure your patients are always taken care of. Our services include live telephone answering, appointment scheduling, secure messaging, voicemail management, and disaster recovery. All of these services are tailored to seamlessly integrate with your practice, ensuring smooth communication and enhanced patient care, 24/7.
Specialized Operators for the Medical Industry
One of the standout features of MedConnectUSA is our highly specialized operators. Unlike typical call centers, our team is trained specifically for the medical industry. This ensures that every call is handled with the right level of expertise and professionalism. Our operators understand medical terminology, privacy concerns, and patient needs, making them fully equipped to support your practice. All of our operations are based in the U.S., so you can be confident that your calls will be answered by well-trained, experienced professionals who follow strict protocols to ensure accuracy and confidentiality.
100% HIPAA-Compliant
MedConnectUSA operates with the highest standards of privacy and security. As a fully HIPAA-compliant medical answering service, we adhere to the strictest standards of security and privacy. Protecting sensitive patient information is a responsibility we take seriously, and we implement advanced encryption and secure systems to safeguard every call and message. Our operators are fully trained on HIPAA regulations and follow all guidelines to ensure compliance with the Health Insurance Portability and Accountability Act. This commitment helps protect your patients’ privacy, prevents unauthorized access to their medical information, and ensures that your practice is always in line with federal privacy laws.
We understand that a single lapse in compliance can lead to serious consequences, including legal ramifications and damage to your practice’s reputation. That’s why we’ve built our services around rigorous data security measures that meet or exceed HIPAA requirements. With MedConnectUSA, you can be confident that your patient’s protected health information (PHI) is handled with the utmost care. Our goal is to give you peace of mind, knowing that your practice is fully compliant and that your patients’ personal data is always secure.
Award-Winning TeleServices
MedConnectUSA’s exceptional service has not gone unnoticed. Over the years, we’ve earned the prestigious Association of TeleServices International (ATSI) Award of Excellence times, including consecutive years. This recognition speaks to the quality and reliability of our services for healthcare providers.
Streamline Your Practice with MedConnectUSA
MedConnectUSA is the partner that helps streamline your practice and enhance patient satisfaction. With our range of services, specialized training for our operators, and our commitment to HIPAA compliance, you can focus on what matters most: providing exceptional care to your patients. Our U.S.-based operations and award-winning patient service ensure that your practice will receive the best support available.
Let us help you improve efficiency, reduce administrative burdens, and make sure that your patients receive the best care possible, day or night.
Contact us to find out more about our medical answering services. We have the right answer for your needs!
