Discover Why Operator Training Makes the Difference

operator training

If you were to learn how much, or how little, some answering services spend on training their operators, the results would shock you. It’s quite a span, ranging from a few hours to several weeks. Some answering services view training as a costly, but necessary expense. They seek to control it, minimize it, and get […]

Why Two Decades of HIPAA Compliance Matters

HIPAA Compliance Matters

HIPAA, the Health Insurance Portability and Accountability Act, is now over twenty years old. Two decades ago, leading healthcare call centers studied the then-new and off-times confusing HIPAA regulations. To them HIPAA compliance matters, both then and today.  These advance healthcare call centers learned how HIPAA applied to them as a business associate (BA) of […]

Do You Want a Vendor or a Partner Answering Your Phone?

answering service partners

What do you look for in a medical answering service? What are the things that matter most to you and your practice? Many medical practitioners struggle to answer these questions. Instead, they default to something they can quantify, something they understand: money.  As a result, they shop for an answering service based on price. The […]