Don’t Expect Quality from a Call Center You Selected on Price
![call center investment](https://medconnectusa.com/wp-content/uploads/2020/06/call-center-investment.png)
How do you view the call center that manages your healthcare communications? Too many managers treat their call center as an irritating line item on a cash-strapped budget. Others strive to control their call center cost, keeping the expense as low as possible—regardless of the outcome. However, the enlightened viewpoint of astute healthcare professionals is […]
What Happens to Your After-Hours Healthcare Phone Calls?
![after-hours healthcare phone calls](https://medconnectusa.com/wp-content/uploads/2020/06/after-hours-healthcare-phone-calls.png)
During office hours there’s always someone to answer phone calls. The task may fall to a specific person, to a department or group of people, or to “whoever is most available.” Answering ringing phone calls is critical because each call represents two things. First is a caller with the need they hope you can address. […]
Is Your Answering Service Ready When Your Staff Goes on Vacation?
![vacation1](https://medconnectusa.com/wp-content/uploads/2020/06/vacation1.png)
It’s been a rough year in the healthcare industry, and as summer approaches, many people turn their attention to vacation. And this year some employees will desperately need a break from work, perhaps more so than at any other time. Though that time off may look different this year than from other years, employees will […]