How do you view the call center that manages your healthcare communications? Too many managers treat their call center as an irritating line item on a cash-strapped budget. Others strive to control their call center cost, keeping the expense as low as possible—regardless of the outcome. However, the enlightened viewpoint of astute healthcare professionals is […]
Read MoreDuring office hours there’s always someone to answer phone calls. The task may fall to a specific person, to a department or group of people, or to “whoever is most available.” Answering ringing phone calls is critical because each call represents two things. First is a caller with the need they hope you can address. […]
Read MoreIt’s been a rough year in the healthcare industry, and as summer approaches, many people turn their attention to vacation. And this year some employees will desperately need a break from work, perhaps more so than at any other time. Though that time off may look different this year than from other years, employees will […]
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