You hire an answering service to handle the after-hours telephone communications for your medical practice. With this comes expectations on your part for quality outcomes. But do you ever wonder if your practice receives the attention you deserve? Here are some warning signs that your answering service lacks focus. They Don’t Answer Your Line Correctly […]
Read MoreDo you ever wonder what goes on at your answering service? Do you sometimes suspect they aren’t giving you their full attention, as if they’re sleeping on the job, throwing a party, or just plain goofing off? Of course, you’ll never know these things for sure because you’re not there, but you can look for […]
Read MoreSome answering services, particularly small ones, may allow their staff to sleep at work. Seriously. Sleeping on the job has happened—especially late in the evening and on third shift. Though this is most assuredly not acceptable here and at other leading medical answering services, be aware that this can happen. And sometimes a fatigued agent […]
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