Discover What a Medical Answering Service Can Do for You
If you take your medical practice seriously, you should take your answering service seriously too. Though some in the healthcare industry dismiss their answering service as unimportant, the wise practitioners view their answering service as an integral part of their practice or clinic. Why is that? Because your answering service is your primary contact for […]
Does It Matter Where Your Answering Service and Their Staff Are Located?
When your patients and callers reach your answering service, they can’t see the operators or where they’re located. But does that mean location doesn’t matter? You may conclude the setting isn’t relevant since everything happens over the telephone. However, if you care about your practice and your organization, where your answering service is located is […]
Why Dental Offices Should Use a Medical Answering Service
As a dentist with a growing dental practice, you know the importance of keeping an open line of communication with your patients and potential patients. Though much of the work you do happens during regular business hours, that doesn’t mean you should only answer your phone then. The smart move is to answer your phone […]
4 Things That Matter Most When Selecting a Medical Answering Service
If your medical practice or healthcare facility is important to you, then it matters who you select as your answering service. If serving your patients with excellence and putting their healthcare first is a priority, then you know how important your answering service is in helping you achieve your vision. Here are four things that […]
Does Your Answering Service Answer Calls Fast and Then Put Them on Hold?
Most people want their answering services to answer their phone calls fast. But that’s a misleading request and fails to accomplish with they’re truly after. What’s more important is how long it takes them to complete calls. Here’s why: The Answer-and-Please-Hold Method So that an answering service can say they answer calls quickly, many use […]
Select a Medical Answering Service that Takes HIPAA Guidelines Seriously
Too many answering services put their healthcare clients at risk when it comes to following HIPAA (Health Insurance Portability and Accountability Act of 1996) guidelines. Some aren’t aware of HIPAA, others assume it doesn’t apply to them, and more than a few think they can take shortcuts and not get caught. But it’s not only […]
Holiday Aftermath: Let’s Review How Your Medical Answering Service Did
We often fall into a different mode during the holidays. As much as we try to keep business as usual between Thanksgiving and New Year’s Day, it’s hard to do so. With holiday parties, treats, and events to distract us and steal our time, many people give into the season, with a plan to emerge […]
5 Tips to Improve Patient Phone Access
In healthcare, communication with patients is key. This starts with doctor-patient communication and extends to interactions between medical staff and patients. However, one thing that’s often overlooked is relating to patients over the phone. In too many cases patient phone access is a weak link in the communication chain of healthcare providers. Here are five […]
Use a Medical Answering Service that Doesn’t Send Calls Offshore
If your answering service answers your calls, do you really care where those calls go? You should. Medical answering services that send calls offshore struggle with challenges that could hurt your organization and alienate your patients. It’s too big of a risk to take. To realize the best results, only use a medical answering service […]
Is Your Answering Service Ready for Winter Weather? Are You?
Winter is coming. Winter is here. Is your answering service ready? If you use a professional medical answering service, of course they’re ready. Being ready to serve you is what they do, regardless of what the winter weather might throw at us. The bigger question is, are you ready? Make sure you provide your answering […]
