Medical practices and healthcare organizations place a lot of emphasis on how patient interactions occur. They strive to do everything they can to address patient health issues and make the experience as positive as possible. To do this they address each touch point within the facility to make sure each contact is a positive and successful one.
However, too many healthcare organizations overlook the patient touch points that happen outside of the healthcare facility. This shortfall is most pronounced in dealing with calls outside of their regular hours of operation. Too often this becomes the weak link in patient-provider interaction. That’s why it’s so important to select an advanced medical call center to process these all-important after-hours phone calls and patient communication.
Don’t trust these calls to any answering service, instead tap the skills of a leading medical call center.
Healthcare Knowledge and Familiarity
The staff at an advanced medical call center are familiar with healthcare terminology. Though most don’t have medical degrees, they have studied common medical terms and phrases. They understand the application and impact of the most often used medical phrases. Yes, they work on proper pronunciation and correct spelling too. When this happens, they will impress your callers and reduce your frustration over a less-skilled operator mishandling a call.
An advanced medical call center focuses on the healthcare industry. They don’t process calls for clients and other non-related sectors, such as real estate, finance, and entertainment. They don’t bounce from a plumber service call, to a healthcare call, to an apartment complex noise complaint. Their laser focus on healthcare results in quality interactions that you won’t find at a general-purpose, one-size-fits-all call center.
Closely coupled with quality is professionalism. Your patients and callers deserve professional interactions when they call. Anything less disrespects them and gives them a reason to go someplace else. Though occasionally having a patient go to your competitor is inevitable, make sure that a mishandled phone call isn’t the cause of it. That’s why you need to trust your phone to an advanced medical call center.
When you combine a familiarity of healthcare terms with quality communication and professional interaction, the outcome is outstanding results. But don’t expect this from just any answering service or call center provider. To realize high-level healthcare outcomes, you need to go with an advanced medical call center that’s committed to providing excellence in all they do.
In-person communication with patients is a critical factor in providing them with quality healthcare services and producing patient satisfaction. However, don’t overlook the critical role the telephone plays in accomplishing success. This is most vital outside of office hours, when patients often feel the most concerned and vulnerable. That’s why it’s important to trust your phone to an advanced medical call center that understands this and won’t let you—or your patients—down.
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.