How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast. They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. […]
Now Is the Perfect Time to Think about Disaster Recovery
You’ve no doubt heard the homeowner’s dilemma about his leaking roof. When it’s leaking, the weather is too bad to attempt a repair. However, when the sun is shining the roof isn’t leaking so there’s nothing to fix. He summed up the situation succinctly: “It only leaks when it rains.” We laugh at the homeowner’s […]
Does Your Medical Answering Service Offer Award-Winning Service?
Every medical answering service claims that they provide quality service. But how can you know this for sure without first trying them? You could ask around and see what other people think. Assuming you can find someone to ask, how much weight should you put on their opinion? It’s hard to know. They’re likely biased. […]
How Secure Is Your Medical Answering Service?
If your medical answering service can answer your calls, do you really care if they run a secure call center? You should. But what does secure mean? A secure answering service takes steps to protect all aspects of their processes to ensure they properly handle your account and your information. There are many facets to […]
What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?
Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service. But problems happen. Telephone cables get cut, electricity goes out, or a building becomes unusable. These things keep an answering service from providing the around-the-clock service they promised. That’s […]
Discover What a Full-Service Medical Answering Service Can Do for You
Most any answering service can claim to handle medical accounts, but not everyone specializes in it or gives it their full focus. And even those medical answering services that only handle healthcare-related accounts aren’t always a full-service provider. Here are some of the things you can expect from a full-service medical answering service: 24/7 Phone […]
Integrate Medical Answering Service with Telephone Triage for Successful Outcomes
Most every healthcare provider struggles with how to effectively meet the needs of their patients outside of regular office hours. It’s a difficult balance to maintain. Providers who make themselves too available risk burn out. Yet providers who aren’t available at all, risk losing patients to other providers who are. The ideal solution hinges on […]
Why Using an Offshore Answering Service is a Risky Idea
Some people shop for a medical answering service based on its price. But when they do, they forget that quality, or the lack thereof, carries its own price tag. Though going offshore to find a medical answering service may seem like a cost-effective approach, the reality is that more serious problems could offset any potential […]
Why the Best Medical Answering Services and Telephone Triage Providers Choose to Specialize
Medical practices need to be available to their patients anytime of the day or night. That’s what they expect. If you don’t provide it, they’ll go to someone who will. However, it’s equally unwise to attempt to provide this 24/7 coverage yourself. Your quality of life will suffer, your work/life balance will become unbalanced, and […]
Achieve Continuity of Care with a Medical-Only Answering Service
Continuity of care means different things to different people. It looks at the consistent provision of healthcare for the long-term, it also addresses coordination of healthcare for the short-term. In a very practical sense, continuity of care implies no interruption in the provision of healthcare. It also seeks to ensure that every detail receives the […]
