Tips in Selecting a Medical Answering Service: Not All Providers Are the Same
Don’t Shop on Price The cost of a product or service is something that everyone readily understands. It’s easy to ask and tangible. You can write it down or put it in a spreadsheet. You can run calculations and make projections. Price provides a straightforward way to compare the cost of two providers. It’s also […]
Have Your Healthcare Call Center Do More for You
As you look forward to the future, now is the time—more so than ever before—to think strategically. Look at the business model for your healthcare organization and consider what you can change to produce better and more effective outcomes. Do this throughout your organization, optimizing every department and process. As you do so don’t overlook […]
Elevating the Role of the Telephone on Healthcare
In recent months we’ve seen the telephone rise in importance for the healthcare industry. With the push to do fewer things in person, the need arises to do more things remotely. In this, the telephone has risen to the occasion to become a critical communication tool for the healthcare industry in this new era of […]
Transition Your Telephone into Fall
Last month we talked about how it was an ideal time to update your account information with your medical answering service. By providing them with complete, up-to-date information, your answering service is in the best position to serve you with excellence. Hopefully, you’ve taken care of this, but if not, there’s still time. Now that […]
How Can Your Healthcare Call Center Better Serve You?
Change is normal in the healthcare industry and the rate of change has accelerated in the past several months. As you grapple with both the speed and scope of these changes, expand your considerations to include your medical call center professionals. You may be surprised at your call center’s flexibility and creativity in helping you […]
Now Is a Great Time to Update Your Answering Service Account Information
As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]
Achieve Call Forwarding Success
Call forwarding is a great service provided by your telephone company that allows you to reroute your calls to your medical answering service whenever you want them to answer for you. You use call forwarding each time you go to lunch and when you leave for the day. You may also forward calls to your […]
3 Keys to Successful Phone Calls
Too many healthcare business managers and professionals don’t bother to teach their employees how to answer the telephone. They assume that if people can talk, they must have the basic skills required to use the phone. This is incorrect. Achieving successful phone calls requires intentional effort. Yes, some people have terrific communication skills that naturally […]
Let Us Know How We Can Help You Better Serve Your Patients
The healthcare industry is changing. That’s not news. But the rate of change is accelerating. That’s something to think about. What worked yesterday may not work today. What used to delight patients, they now expect. What they once appreciated, now only causes them to yawn. You want to better serve your patients, but how? This […]
Don’t Expect Quality from a Call Center You Selected on Price
How do you view the call center that manages your healthcare communications? Too many managers treat their call center as an irritating line item on a cash-strapped budget. Others strive to control their call center cost, keeping the expense as low as possible—regardless of the outcome. However, the enlightened viewpoint of astute healthcare professionals is […]
