The focus in healthcare is rightly on providing quality outcomes. This is also true with your answering service. Yet professional, high-performance outcomes don’t have to come with a premium price. It is possible to have a quality, affordable medical answering service. Here’s what you can expect from the ideal provider: Customized Answering Services, Messaging, and […]
Read MoreHIPAA, the Health Insurance Portability and Accountability Act, is now over twenty years old. Two decades ago, leading healthcare call centers studied the then-new and off-times confusing HIPAA regulations. To them HIPAA compliance matters, both then and today. These advance healthcare call centers learned how HIPAA applied to them as a business associate (BA) of […]
Read MoreUnder HIPAA regulations, you are a covered entity (CE), and your answering service is your business associate (BA). This means that just as you ensure your staff follows the strictest of HIPAA guidelines, so too should your answering service. Though HIPAA training falls on them, you, as a covered entity, are responsible for their compliance. […]
Read MoreIn the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE). Furthermore, your answering service functions as your business associate (BA). To meet your HIPAA responsibilities as a CE, it’s critical that your answering service meets the requirements […]
Read MoreA growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service, which in theory should trickle down to the client, the work-at-home solution is a nonstarter when it comes to healthcare. Here’s why: Management Challenges One reason why […]
Read MoreAs a dentist with a growing dental practice, you know the importance of keeping an open line of communication with your patients and potential patients. Though much of the work you do happens during regular business hours, that doesn’t mean you should only answer your phone then. The smart move is to answer your phone […]
Read MoreToo many answering services put their healthcare clients at risk when it comes to following HIPAA (Health Insurance Portability and Accountability Act of 1996) guidelines. Some aren’t aware of HIPAA, others assume it doesn’t apply to them, and more than a few think they can take shortcuts and not get caught. But it’s not only […]
Read MoreThe Health Insurance Portability and Accountability Act (HIPAA) is a well-known reality in the healthcare industry. And though it’s often mentioned in the answering service industry, not every answering service understands the nuances and respects the requirements of HIPAA. This is specifically relevant when it comes to protecting information about your patients. Though most answering […]
Read MoreThe Health Insurance Portability and Accountability Act of 1996 (HIPAA) has been with us for over two decades. The ramifications of this act are wide-ranging and ever evolving. HIPAA also impacts medical answering services and call centers that handle healthcare accounts. Here’s why this matters: A Requirement Of specific interest with HIPAA is protected health […]
Read MoreRecent changes to HIPAA raise questions as to the compliancy of text messaging. Rest assured texting remains compliant, however the devil is in the details when it comes to the use of this messaging medium by your office or medical answering services.
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