Tag: medical answering service

Are You Willing to Pay for Quality or Do You Seek Low-Cost Providers?

What is your attitude toward your medical answering service? Do you view them as a cost to control or as a critical part of serving your patients? Think about your answer. From a strict financial standpoint, keeping your costs—including your answering service—low maximizes profit. You need a profit if you want to endure as a […]

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Let Your Medical Answering Service Make a Great First Impression

I’m sure you’re familiar with the old saying, “You never get a second chance to make a first impression.” For many healthcare organizations, this first impression occurs over the phone. What type of impact does your telephone communications have when patients call you? What about when they reach your medical answering service? Consider these telephone […]

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Tips in Selecting a Medical Answering Service: Not All Providers Are the Same

Don’t Shop on Price   The cost of a product or service is something that everyone readily understands. It’s easy to ask and tangible. You can write it down or put it in a spreadsheet. You can run calculations and make projections. Price provides a straightforward way to compare the cost of two providers. It’s also […]

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Have Your Healthcare Call Center Do More for You

As you look forward to the future, now is the time—more so than ever before—to think strategically. Look at the business model for your healthcare organization and consider what you can change to produce better and more effective outcomes. Do this throughout your organization, optimizing every department and process.  As you do so don’t overlook […]

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How Can Your Healthcare Call Center Better Serve You?

Change is normal in the healthcare industry and the rate of change has accelerated in the past several months. As you grapple with both the speed and scope of these changes, expand your considerations to include your medical call center professionals. You may be surprised at your call center’s flexibility and creativity in helping you […]

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