How Committed Is Your Call Center to Quality Assurance?
Every answering service talks about quality assurance, but how many of them do anything about it? Very few it seems. Talking about quality service is one thing, but it’s another to put words into action and pursue service excellence. Too often call center quality is a haphazard proposition. Some calls are good, while others aren’t […]
Data Security Best Practices for Leading Medical Call Centers
Your medical call center is only as reliable as the technology behind it. This is a critical issue if you expect your call center to unfailingly take your calls 24/7. Here’s why. Many call centers install their systems on-site, at their main location. Though this may be convenient for them, it also represents a single […]
Holiday Aftermath: Let’s Review How Your Medical Answering Service Did
We often fall into a different mode during the holidays. As much as we try to keep business as usual between Thanksgiving and New Year’s Day, it’s hard to do so. With holiday parties, treats, and events to distract us and steal our time, many people give into the season, with a plan to emerge […]
What Are Common On-Call Scenarios for Medical Practices?
The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]
Why Medical Answering Services Matter
Some doctors don’t care who’s answering their phone, as long as it’s answered. This view is shortsighted, as the doctor’s career and their practice’s success are at stake. That’s why it’s critical to hire a quality answering service. But beyond hiring a quality answering service is to hire a quality medical answering service. Here’s why […]
How Long Does It Take to Start Using a Medical Answering Service?
How long should it take to start an answering service once you decide you want to move forward? That’s a great question. Some medical answering services claim to be able to do this in just a few minutes, while others take three or four days. Beware of both extremes. Here’s why. How to Start Service […]
Discover How a Professional Medical Answering Service Deals with the Hold Problem
No one wants to be placed on hold, but it does occur. There’s no way around it. This happens in your office, clinic, or medical facility. It also happens at your answering service. The solution isn’t to eliminate placing callers on hold because that’s impossible. The key is to use the right approach when it’s […]
