When it comes to healthcare, providing quality healthcare services to patients is the number one goal. However, the effectiveness in achieving this goal is at times hampered through less-than-ideal patient-facing communication. Aside from your own communication with patients, which you work hard to excel at, consider the following opportunities in providing quality communications with patients. […]
Read MoreSome medical practitioners make a mistake when it comes to their telephone. They assume that as long as their phone is answered, nothing else matters. This is shortsighted and rife with problem-causing risks. In fact, this perspective is just plain wrong. How you manage your phone calls matters a lot. Therefore, medical answering service excellence […]
Read MoreHas the onset of the Affordable Care Act caused you to revisit your policy on accepting Medicaid patients? Newly-eligible individuals and families now have the security of medical coverage, but the increase in patient volume has ramifications for a practice’s manpower and finances. If you are trying to decide whether or not you should stop […]
Read MoreAccording to a recent survey by Software Advice, 97 percent of the respondents expressed dissatisfaction with medical office wait times. Actually, you probably didn’t need a survey to alert you to that fact. However have you done anything to address the issue of wait times in your office? With a little planning, you can reduce […]
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