Medical office managers fight a constant battle between what can feel like two opposing forces:
- Medical productivity: the need to successfully address the needs of each patient.
- Financial productivity: the need to process the maximum number of patients per hour.
As the government tightens down on Medicare and Medicaid reimbursements and insurance companies follow suit in the private sector, the productivity numbers game has grown in importance. It is becoming increasingly difficult for medical practices to make a profit. There is a limit to the number of patients that can be seen in a day while still providing each patient with the time and attention required to deliver quality medical care.
Physicians can learn to work more efficiently without sacrificing patient care and improving patient education can lead to more efficient patient services (i.e., fewer and less time-consuming visits); but there is only so much efficiency that can be reasonably expected when dealing with human interactions. Much of the medical/financial productivity gap must be bridged by the medical office manager by searching for ways to improve the effectiveness and efficiency of the medical office staff, office procedures, medical answering service, coding, billing and collections and service partners.
Choosing a cost-effective, live-operator medical answering service that can aid your office staff in answering, pre-screening and routing calls can help your medical office bridge the medical/financial productivity gap. MedConnectUSA offers live-operator medical call center services located right here in the U.S. All of our operators speak English as a primary language and are HIPAA-trained. We strive to provide you and your patients with the highest quality care at affordable prices.