The ideal solution hinges on providing 24/7 communication options. You begin with a medical answering service to handle the regular
The second part of providing 24/7 communication support for your patients addresses urgent medical situations. In this
Though it’s tempting to seek both solutions from one provider, the smart move is to pick two specialists: one for medical answering service and
Use a Medical Answering Service for Regular Calls
Start by hiring a medical answering service to handle your phone calls when your office is closed. They’ll answer your phone, take messages, and handle appointment requests and changes.
In addition, a premier medical answering service can also follow your guidelines to identify
Use a Telephone Triage Provider for Medical Issues
A telephone triage operation is essentially a call center staffed by nurses. They’re trained in the art of helping people appropriately deal with their
To address this, these nurses receive advanced training in how to effectively interact with patients who they can’t see or touch. This means their symptom-gathering process is (generally) limited to what they can hear: the words people say and the way they
Integrate Medical Answering Service with Telephone Triage
To provide the best service to your patients outside of regular office hours, you need to offer both medical answering service and telephone triage. But how do you do this in a seamless way that keeps them from being confused or needing to call different numbers?
Your medical answering service maintains a staff of professional communicators with experience in the healthcare industry, but they don’t have clinical training, so they can’t provide medical recommendations. When a call comes in that requires healthcare expertise, your medical answering service can make a seamless
The Winning Solution
Your patients need not know that your medical answering service and telephone triage provider are separate operations, located in different facilities, perhaps even in different states.
What they know is that they called your office number and received the medical attention they needed, even though your office was closed. That’s what counts.
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.