Services

100% HIPAA-Compliant

We understand the importance of patient privacy, so all our services are fully HIPAA-compliant and every one of our operators receives ongoing training to ensure that patient information stays private.














Daytime hours answering.

MedConnectUSA isn't just for after-hours and weekend support: many of our clients rely on us for phone support during business hours.

Every medical office has days where the front desk is short-staffed, or busy periods that overtax their front office personnel. That's where we can help: our HIPAA-compliant medical answering services provide additional support during office hours to ensure your incoming calls are handled efficiently while freeing up your on-premises staff to provide assistance to patients.

 

Nationwide coverage

By operating multiple call centers in different parts of the US, we can easily balance workloads for different time zones and distribute calls efficiently to provide coverage during your regular business hours.

 

Flexible support

Once we're set up to handle your account, you'll have flexibility to engage our daytime answering services as you need them, with all of the benefits of our 24/7 service. You can schedule daytime support for your known busy periods, or tap into our medical answering services whenever your front desk is short staffed without advance notice.

HIPAA-compliant secure messaging.

Our secure messaging system makes it easy for doctors and healthcare staff to stay connected to patients and the office while protecting privacy and offering persistent alerts that guard against missed messages.

LEARN MORE ABOUT SECURE MESSAGING