Tips for Handling HIPAA Healthcare Audits
When HIPAA compliance audits start next year, healthcare legal experts expect the biggest penalties to be assessed for willful neglect and the greatest compliance problems to come from downstream vendors of regulated medical entities. Under the new HIPAA Omnibus Rule, medical practice business associates and service providers are, for the first time, being held to […]
Dealing with Emergencies on the Phone
For people making an emergency call, one of the best qualities of medical answering services is the calming and controlled voice on the other end. The best operators are trained in how to handle all types of calls but emergencies require particular tact and talent. A caller undergoing unusual stress or fear might shout, cry, […]
