Three Tips to Improving Your Bed Side Manner
In the quest to provide the best patient care and outcomes, providers often look past relatively small details regarding bedside manner. From the patient’s perspective, doctors and other providers can greatly impact the customer service experience and even the quality of care receivedresearch suggests better bedside manner leads to better long-term results. Here are some […]
Three Tips to Improving Patient Retention
Attracting new patients to your practice is only half the battle. Thanks to factors like the Affordable Care Act and online access to information, it’s easier than ever for people to shop for medical care just like any other product or service. It costs five times as much to bring in a new patient as […]
Five Tips to Helping Your Receptionist Improve Customer Relations
Handling reception requires lots of multi-tasking the front desk needs organization, patients in the waiting room need assistance, and the ringing phone can be source of stress. Here are helpful phone answering tips for healthcare receptionists to improve patient care. Be prepared and organized Don’t let the front desk area become a collage of Post-It […]
Asking for an Online Review in Three Easy Steps
Online reviews are essential to how your customers will come to know your brand. Ninety percent of customer buying decisions are influenced by positive online reviews 86 percent influenced by negative. Since the majority of customers are happy to provide reviews, there’s no need to be wary. Have reviews rolling in with these 3 simple […]
Dealing with an Poor Online Patient Review
In the pre-Internet days, publicity about physicians and medical practices was largely word-of-mouth. With the growth of social media, online comments are preserved for a potential audience of millions. It’s inevitable that at some point you’ll receive a negative review. Do you have a policy established for dealing with these notices? For better or worse, […]
Three Tips to Improving Patient Relations
When it comes to marketing your practice, getting patients to come through the door is only the beginning. According to consulting firm Bain & Co., only a five percent increase in patient retention can increase your profitability by 75 percent. How do you keep those patients coming back? Excellent customer service is what will set […]
We’re Proud to Be the Winner of the Exemplary Customer Service Award
We’re bursting with pride and for good reason. For an unprecedented ninth consecutive year, MedConnectUSA has been selected a winner of the telecommunications industry’s highest award for superior achievement in customer service. Presented at the annual convention of the Association of TeleServices International (ATSI), the ATSI 2014 Award of Excellence recognizes the achievement of exemplary customer […]
Big Changes Coming for Medical Malpractice Coverage
As the healthcare field changes, largely due to the Affordable Care Act (ACA), the risk profile of professionals and organizations changes along with it. Insurance providers are working to keep pace with their medical malpractice liability coverage. In addition to products, carriers are being expected to provide solutions to help the insured cope with the […]
General Practioners and the Real World of Medicine
When beginning their medical career, physicians traditionally take the Hippocratic oath. In doing so, they swear to practice honestly and for the good of their patients to the best of of their ability and judgment. In the real world of medicine, is there sometimes a disconnect between general practitioners and their patients? While healthcare is […]
California is Set to Make Some Sweeping Changes for Doctors
Healthcare providers and consumer groups alike will have their eyes on California this fall. A voter initiative to raise limits on medical malpractice awards and require drug testing for physicians recently qualified to be included on the November ballot. Attorneys and insurance companies are gearing up for a renewal of their long-standing battle. The state’s […]
