Is a Medical Answering Service an Investment or an Expense?
A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors answering service as an expense that they must seek to contain or even eliminate, if they get overly aggressive. Other business managers cite their medical answering service […]
What Are Common On-Call Scenarios for Medical Practices?
The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]
Tips to Lower Your Medical Answering Service Bill
Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering service is a small fraction of what it would take to hire an office receptionist. It’s a veritable bargain with a high-value return that patients appreciate. Yet […]
Should You Go with a Local Medical Answering Service?
With today’s advanced technology it doesn’t really matter where your answering service is located. They can be next door, across town, or in a different state. They can even be in a different country. But is that what you want? Should you hire a local medical answering service instead? Though it’s feasible for your answering […]
Why Medical Answering Services Matter
Some doctors don’t care who’s answering their phone, as long as it’s answered. This view is shortsighted, as the doctor’s career and their practice’s success are at stake. That’s why it’s critical to hire a quality answering service. But beyond hiring a quality answering service is to hire a quality medical answering service. Here’s why […]
How Long Does It Take to Start Using a Medical Answering Service?
How long should it take to start an answering service once you decide you want to move forward? That’s a great question. Some medical answering services claim to be able to do this in just a few minutes, while others take three or four days. Beware of both extremes. Here’s why. How to Start Service […]
Do You Want Your Answering Service to Be a Generalist or a Specialist
Most telephone answering services will take on a wide range of clientele, from roofer, to funeral home, to property management company, to consultant, to attorney. Oh yeah, they’ll handle healthcare too. Really? These answering services try to be all things to all people. They’re generalists. Some do okay on it and others not so well. […]
How to Avoid Long-Distance Charges When Forwarding Your Phone to Your Answering Service
Some healthcare professionals want to deal with a local medical answering service, even though they could use an answering service located anywhere across the United States. The reasons for their preference vary, but one common motive is that using a local provider eliminates long-distance calls when they forward their phone to their answering service. Depending […]
Maximize the Lifetime Value of a Patient
When you get a new patient for your practice, they usually represent more than a one-time transaction. They’ll generally return and continue using your healthcare services until something changes in their circumstances and they go someplace else. The key is to make sure you do everything you can to keep them returning to you and […]
Now Is a Good Time for a Checkup With Your Answering Service
We know that regular checkups are in important part of taking care of our physical health. We also check in with our financial advisor and do periodic oil changes on our car. In the same manner it’s wise to have seasonal checkups with your medical answering service to make sure they’re ready to serve you […]
