No-Call/No-Shows Costing You? Trim the Fat with Text Messaging Appointment Reminders
You employ the help of medical call center services to keep you informed of patient needs, but are you keeping patients informed of yours? Missed appointment are bad for everyone, mucking up the works for your staff and your patients. Unfortunately, reminder postcards get mixed-up in the mail, your unfamiliar number (and phone reminders) unanswered, […]
Texting? When Do You Need Specific Patient Consent?
Text messaging, also known as SMS, is blowing up, and with good reason. Even top medical call center services utilize texting. Uber-effective, 98% of text recipients read messages 90% within 3 minutes. Offering simple and effective communication, healthcare providers are scrambling to take advantage of its high contact and rapid response rate. But not so […]
Teach Your Office Staff Better Phone Etiquette
Are your doctor answering services positively or negatively Affecting your business? The best call centers know phone etiquette and customer service are essential to patient retention. Phone tips from the pros who know point to these 7 etiquette essentials:
