Is Your Answering Service Not Friendly Enough?
In your search for an ideal medical answering service, you want one that excels in professional communication. This means that they aren’t too friendly, as well as not friendly at all. There’s a delicate balance that only the best medical answering services can achieve, not too hot and not too cold, but just right. Just […]
Remember to Say Thank You and to Be Thankful
It’s been quite a year, which propelled us into a new reality that’s unprecedented and challenging. Nowhere is this truer than in the healthcare industry. Healthcare has bravely led us into a new normal, going to extraordinary measures to keep patients and the public safe, protected, and healthy. In view of this, it’s easy to […]
Let Your Medical Answering Service Make a Great First Impression
I’m sure you’re familiar with the old saying, “You never get a second chance to make a first impression.” For many healthcare organizations, this first impression occurs over the phone. What type of impact does your telephone communications have when patients call you? What about when they reach your medical answering service? Consider these telephone […]
Discover Why Operator Training Makes the Difference
If you were to learn how much, or how little, some answering services spend on training their operators, the results would shock you. It’s quite a span, ranging from a few hours to several weeks. Some answering services view training as a costly, but necessary expense. They seek to control it, minimize it, and get […]
How Does Your Medical Answering Service Provide Quality Service?
Telephone answering services like to talk about quality service, but for too many of them quality doesn’t move from words to reality. Yet quality service doesn’t happen by accident. It requires intentionality. Here are some steps that the best medical answering services take to provide quality service: Review Calls A key step in the effort […]
Does Your Medical Answering Service Deliver Quality Service?
Look at your telephone answering service’s website. If it’s like most answering services, it trumpets their commitment to quality. This talk about quality may also come up in their literature, email communication, and even invoices. Yet does your answering service follow-through by providing the quality they talk about? Do they deliver quality service, or do […]
