HIPAA Enforcement Actions – How Not to Become a Statistic
Recent high-profile security breaches continue to make protection of consumer data a hot issue. While HIPAA guidelines have been established for the healthcare sector, there are currently no regulations in place for other types of companies. Even if you’re HIPAA-compliant, don’t let your guard down. You may have to answer to another authority. In the absence […]
Even in the Digital World the Personal Touch Matters
Technology has become so sophisticated that you can do your grocery shopping, sign up for car insurance and check out a library book without ever leaving your recliner. Customers pay bills and manage their mutual funds over the phone without hearing a single live voice. Despite this digital efficiency, or maybe because of it, the […]
Top Three Misconceptions About Medical Telephone Answering Services
As a member of the medical profession, you know that open lines of communication with patients is a cornerstone of your success. Yet for some reason you’re still resisting the idea of engaging a medical answering service. What could be the downside of providing an extra layer of assistance for your customers when it’s really […]
Improving Your Practice with Five Easy Steps
In order to make your medical practice run like clockwork, you must streamline the business activities. That being said, here are five easy steps for improving your practice. Streamline your scheduling process Poor scheduling is one of the biggest causes of patient dissatisfaction. That is because it will create longer wait times, confusion, overbooked days […]
Reduce Your Work Load by Using a 24/7 Medical Answering Service
As a medical professional it can be difficult for your staff to manage customer service in addition to your countless other duties. Likewise, patients hate being put on hold or being unable to receive customer service due to limited hours or busy phone lines. The best solution to this problem is to find good medical answering […]
When Disaster Strikes – Our Medical Answering Services Are There!
A local disaster can strike at any time, and you should be prepared for them to happen. The first step in this regard is to make certain that you have the right tools in place to field the initial medical emergency phone call. At MedConnectUSA, we are prepared to handle your practice’s medical emergency phone calls. […]
HIPAA Regulations Effect on Dentists
The Health Insurance Portability and Accountability Act (HIPAA) was established to address security of healthcare data in our increasingly high-tech world. Make sure you understand the effects of this act on your dental practice to ensure that your business remains in compliance. Just as it applies to civil and criminal law, ignorance of HIPAA requirements is […]
HIPAA Changes Are You Compliant?
In the wake of HIPAA’s Omnibus Rule, which went into full effect on September 23, 2013, a round of audits is being prepared by its enforcement arm, the Office for Civil Rights (OCA). Have you ensured that your business is in full compliance with these new measures? Reviewing procedures now can prevent serious issues down […]
What to Look for in a Medical Messaging Service – Part 2
Smartphones and tablets have become a valuable tool for healthcare providers. However, as noted in our previous post, the possibility of a HIPAA data breach has made their use risky. Standard texting services lack the security features necessary to protect patient information. To take full advantage of mobile technology, physicians must invest in a HIPAA-compliant, […]
What to Look for in a Medical Messaging Service
The combination of mobile communications and smartphone technology has revolutionized healthcare. The ability to instantly communicate and share patient information with colleagues and medical office staff has increased physician collaboration, improved medical office staff efficiency, and enhanced patient care. Unfortunately, HIPAA rules have put the brakes on the use of mobile technology in healthcare; turning […]
