Does Your Answering Service Resemble a Circus?
Have you ever been to a three-ring circus or seen one on TV? They’re an amazing site to behold. There is always something happening in one of the three rings to grab your attention and garner your interest. This may be an animal tamer, a trapeze artist, clowns, or jugglers. There may even be clowns […]
Don’t Clown Around with Your Medical Answering Service
If you care about your medical practice or healthcare facility, you should care about how your calls are answered. This includes those calls answered by your staff during office hours and even more importantly those afterhours calls handled by your answering service. This is serious business and not something to clown around about. Selecting a […]
Why a 100 Percent Medical Answering Service Is the Perfect Solution
When it comes to selecting an answering service for your medical practice you have many options to consider. But don’t let the number of possibilities overwhelm you. To quickly finetune your list of potential providers, insist on a 100 percent medical answering service. Doing so will narrow the field of contenders to a manageable and […]
Who Do You Want Answering Calls for Your Medical Practice?
What happens to your phone calls once you and your staff leave your practice each evening? Who answers your phone? The truth may surprise you. Someone like the lady in the above picture may be answering your patients’ after-hours phone calls. Is this who you want representing your business and answering calls for your medical […]
Beware the General-Purpose Answering Service
Most answering services will take on any client, from any industry. These are general-purpose answering services, and they make up most of the providers in the industry. While they may claim to offer quality service to every client regardless of the situation, the reality is that they can’t effectively be all things to all people. […]
Do You Feel Like Your Answering Service Has Too Many Balls in the Air?
At even the best answering services one employee does work for multiple clients. This is a normal answering service practice used to provide high value at a fair price. Yet to maximize profits too many answering services push this model too far. The upshot is that each employee ends up trying to do too much, […]
Is It Just a Phone Call or a Patient’s Healthcare Needs?
In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]
Do You Need a Medical Answering Service or a Healthcare Call Center?
A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities? Then you need a healthcare call […]
Your Medical Answering Service and Spring Cleaning
It’s that time of year when many people’s thoughts turned to spring cleaning, that time to wash away the grime of winter and prepare for a new season of life. Many view this as an opportunity to throw away what is old and worn to make room for what is new and fresh. Though your […]
Should You Go with an Answering Service Specialist or Generalist?
There are many answering services that you could consider to handle the medical-related calls for your practice, clinic, or healthcare facility. Most answering services are general-purpose providers. They are easy to find. Contrast the general-purpose answering service with a specialty answering service. The specialist answering service focuses on one or two market niches or industries. […]
