Patients Want the Human Touch When They Call
Your patients call you when they have a need. It could be a healthcare concern, to schedule an appointment, or to seek clarification on medical instructions. They might be inquiring about insurance, a charge, or making a payment. Or it may be something completely different. Regardless, they call you because they need your help. When […]
Why Dental Offices Should Use a Medical Answering Service
As a dentist with a growing dental practice, you know the importance of keeping an open line of communication with your patients and potential patients. Though much of the work you do happens during regular business hours, that doesn’t mean you should only answer your phone then. The smart move is to answer your phone […]
What Are Common On-Call Scenarios for Medical Practices?
The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]
5 Easy Steps to Build Patient Satisfaction with Your Practice
Build Patient Satisfaction Patient satisfaction has many components besides positive outcomes from the care they receive. Excellent customer service and communication helps retain patients, improve online reviews, and elevate the practices standing in the community. Here are 5 important tips for you and your staff to improve patient satisfaction rates: Great first impressions. Patients may […]
How to Motivate Staff Without Paying More Money
Contacting Medical By Phone When workers in a medical practice become demotivated, such as over summer vacation or holidays when schedules become packed and the phones never seem to stop ringing, many office managers believe that money is the only way to improve everyone’s mood and productivity. What do you do if your budget has no room for […]
Prevent Drama In the Office by Using These Summer Vacation Scheduling Tips
Preventing Office Drama People with a well balanced life tend to feel better about their careers and take pride in their work. Just like the stresses of work often lead to strain and problems in the private lives of many people, having a rich, rewarding personal life contributes to a more fulfilled work life. Vacations […]
10 Easy Steps to Improving Your Medical Practice Staff’s Productivity
Tips to Improve Productivity Get your entire office team on board for a much needed productivity boost with these 10 common sense medical practice tips: 1. Be an early bird.Get to the office 10-15 minutes early and be organized not frazzled. 2. Keep it clean.A work environment free of clutter minimizes distractions and stress. […]
