Transition Your Telephone into Fall
Last month we talked about how it was an ideal time to update your account information with your medical answering service. By providing them with complete, up-to-date information, your answering service is in the best position to serve you with excellence. Hopefully, you’ve taken care of this, but if not, there’s still time. Now that […]
Moving toward a New Normal
You have no doubt heard the phrase “moving toward a new normal.” It carries with it a vague and uncomfortable realization that what once was may no longer be. The ideas of working from home, social distancing, and self-quarantine are not likely temporary phenomena that we will one day move beyond. These concepts may form […]
Achieve Call Forwarding Success
Call forwarding is a great service provided by your telephone company that allows you to reroute your calls to your medical answering service whenever you want them to answer for you. You use call forwarding each time you go to lunch and when you leave for the day. You may also forward calls to your […]
3 Keys to Successful Phone Calls
Too many healthcare business managers and professionals don’t bother to teach their employees how to answer the telephone. They assume that if people can talk, they must have the basic skills required to use the phone. This is incorrect. Achieving successful phone calls requires intentional effort. Yes, some people have terrific communication skills that naturally […]
Don’t Expect Quality from a Call Center You Selected on Price
How do you view the call center that manages your healthcare communications? Too many managers treat their call center as an irritating line item on a cash-strapped budget. Others strive to control their call center cost, keeping the expense as low as possible—regardless of the outcome. However, the enlightened viewpoint of astute healthcare professionals is […]
What Happens to Your After-Hours Healthcare Phone Calls?
During office hours there’s always someone to answer phone calls. The task may fall to a specific person, to a department or group of people, or to “whoever is most available.” Answering ringing phone calls is critical because each call represents two things. First is a caller with the need they hope you can address. […]
Is Your Answering Service Ready When Your Staff Goes on Vacation?
It’s been a rough year in the healthcare industry, and as summer approaches, many people turn their attention to vacation. And this year some employees will desperately need a break from work, perhaps more so than at any other time. Though that time off may look different this year than from other years, employees will […]
Do You Want a Call Center That Is a Generalist or a Specialist?
In the healthcare industry, doctors have a choice of being a general practitioner or focusing on one specialty. Both are viable pursuits depending on the preferences and goals of each person. A generalist will cover an array of medical needs and must have a basic familiarity across a wide range of healthcare services. In contrast, […]
Can Your Answering Service Cover a Staff Shortage During the Day?
Your healthcare organization has a diverse staff of both medical and support personnel to meet the needs of your patients. What happens when some of these employees can’t make it into your office? This may be due to illness, working from home to achieve social distancing, or absence because of vacation or personal time off. […]
What Do You Get When You Mix Healthcare, Electricity, and an Attorney?
Asking this question may sound like a set up for a joke. But there’s no punchline. It’s no laughing matter. Instead it’s a travesty. And this is exactly what happens at generic answering services. Most telephone answering services will take on any business they can, from any industry. This includes electricians, lawyers, plumbers, property management […]
