Patients Want the Human Touch When They Call
Your patients call you when they have a need. It could be a healthcare concern, to schedule an appointment, or to seek clarification on medical instructions. They might be inquiring about insurance, a charge, or making a payment. Or it may be something completely different. Regardless, they call you because they need your help. When […]
How to Keep Patients Coming Back
As a healthcare professional, you know there are many steps you can take to keep your patients returning to you to address their healthcare needs. Mishandling a healthcare situation or communicating disrespect to patients will push them away from your practice or clinic and toward another one. When that happens you lost a patient, both […]
Hiring Summer Intern Staff? Make Sure You Know the Rules
Hiring Summer Interns Although we primarily focus at MedConnectUSA on providing answering and telemessaging services, we also enjoy sharing the medical industry knowledge we have gained with our clients and site visitors. Did you know that the employment rules for summer intern staff are not always the same as those for non-temporary employees? You must understand the […]
Tips on Treating Summer Vacationing Patients
Treating Patients On Vacation When you have a medical practice that’s located in or near a common tourist destination or summer vacation spot, being prepared to handle vacationers is important. People who are traveling from out of town sometimes end up needing medical attention for illness or injuries, and they’re most likely to come to […]
Tips to Manage Prescription Drug Rep Visits
Prescription Drugs The office is busy, phones are ringing, patients are signing in, and the prescription drug rep shows up. What to do? It’s important to see what the rep has to offer but the timing isn’t right. Having more than adequate answering service options can help keep your office running smoothly when unexpected interruptions […]
Practice Tip: Help Your Patients Prepare for Summer Vacation Travel
Foreign Travel Tips Vacationing in a foreign country is thrilling, but the excitement can turn to fear if a serious illness or injury should strike. Take some of the stress away from your patients by helping them prepare for such a possibility. Share these medical emergency tips that will remove much of the uncertainty of facing […]
Theft of Patient’s Information a Concern for Practices
Patient Records Theft Maintaining the security and privacy of patient records is an ongoing concern for healthcare providers. The urgency was underscored by a recent SEC filing by publicly traded hospital operator Community Health Systems that revealed a major breach of their electronic system between April and June of 2014. The incident compromised the names, Social Security numbers […]
What Does the Face of Medicine Look Like in the Near Future?
The Future Of Doctor Visits Is Changing As the medical profession and technology advances, patients are increasingly on the lookout for better, more efficient healthcare. Whats next on the horizon for doctors and patients in this post-EMR (electronic medical record) marketplace? Get ready for these highly likely primary care possibilities Virtual visitsMore efficient and less […]
Make Your Patients Happy to Call You By Phone With These Tips
Contacting Medical By Phone Patients today are often reluctant to contact their healthcare provider by phone. Chances are that they’ll get shuttled into an automated system that’s confusing to negotiate. Once they do get a live voice on the line, that person is may be disinterested at best and rude at worst. Proper phone etiquette is a […]
Are You Using the Internet to Boost Your New Patient Ratios?
Utilizing The Internet Do you believe that marketing is necessary only for consumer goods and other “civilian” industries? The healthcare marketplace is full of providers competing for your patients. Marketing is how you differentiate yourself from all the others and tell people why they should choose your office. When it comes to current medical marketing […]
