When a patient leaves a message whether via a live medical answering service team member or through a voicemail system the caller’s circumstances or emotional state may lead

We’re in San Diego this week for the MGMA 2013 Annual Conference October 6-9. If you’re attending the conference, stop by our booth #1532 to say hello and

An extraordinarily efficient and cost-effective method of managing incoming calls, call centers have become a part of everyday life. Call centers have become such a normal aspect of

Training your medical office staff to handle difficult patient telephone calls effectively is good business. The receipt of an angry phone call can disturb the flow of office

Do you consider your medical answering service a business associate?  The Office of Health and Human Services (HHS) does, which is why answering services (along with billing services,

Answering phone calls from angry or aggressive patients is part of the job at most doctors’ offices. Some people simply have forceful or demanding personalities, but the reason

Bringing your physician practice, hospital department or medical office into compliance with HIPAA’s new regulations just got a whole lot easier. MedConnectUSA now offers HIPAA Hitech Secure Messaging

The launch in flood-ravaged Colorado of what emergency responders are calling the biggest mass evacuation since hurricane Katrina is a reminder of just how massive and devastating the

Medical office managers fight a constant battle between what can feel like two opposing forces: Medical productivity: the need to successfully address the needs of each patient. Financial

We found a case study published on StreetFight magazine quite interesting. The pitch was for using “hyperlocal” resources to manage the internet reputation and social media presence of