MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
Too many answering services put their healthcare clients at risk when it comes to following HIPAA (Health Insurance Portability and Accountability Act of 1996) guidelines. Some aren’t aware
We often fall into a different mode during the holidays. As much as we try to keep business as usual between Thanksgiving and New Year’s Day, it’s hard
In healthcare, communication with patients is key. This starts with doctor-patient communication and extends to interactions between medical staff and patients. However, one thing that’s often overlooked is
If your answering service answers your calls, do you really care where those calls go? You should. Medical answering services that send calls offshore struggle with challenges that
Winter is coming. Winter is here. Is your answering service ready? If you use a professional medical answering service, of course they’re ready. Being ready to serve you
A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors
The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices
Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering
With today’s advanced technology it doesn’t really matter where your answering service is located. They can be next door, across town, or in a different state. They can
Some doctors don’t care who’s answering their phone, as long as it’s answered. This view is shortsighted, as the doctor’s career and their practice’s success are at stake.
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