You have only to watch the news to be disturbed by the number of weather-related disasters that seem to be plaguing not only the United States but the world. The massive out-of-control wildfires in the West, devastating flooding in the South and Northeast, killer tornadoes in the Midwest and hurricanes in the Gulf and Atlantic […]

Patient-centered health care is gaining traction as an attractive solution to both better patient care and greater physician and patient satisfaction. A new patient-centered program being tested jointly by the University of California at Los Angeles (UCLA) and the University of Southern California (USC) that is getting rave reviews from patients, physicians and nurses could serve […]

If you are a doctor, dentist, hospital department or medical clinic, providing quality customer service to your patients is a quality of care as well as a financial issue. Medical providers must consider customer service in a somewhat different light than most business offices. For both medical and non-medical offices, customer service quality impacts business […]