We’re Proud to Be the Winner of the Exemplary Customer Service Award

We’re bursting with pride and for good reason. For an unprecedented ninth consecutive year, MedConnectUSA has been selected a winner of the telecommunications industry’s highest award for superior achievement in customer service. Presented at the annual convention of the Association of TeleServices International (ATSI), the ATSI 2014 Award of Excellence recognizes the achievement of exemplary customer […]

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California is Set to Make Some Sweeping Changes for Doctors

Healthcare providers and consumer groups alike will have their eyes on California this fall. A voter initiative to raise limits on medical malpractice awards and require drug testing for physicians recently qualified to be included on the November ballot. Attorneys and insurance companies are gearing up for a renewal of their long-standing battle. The state’s […]

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Patient Retention Tips

Unlike many other products and services in the market, healthcare is something that everyone needs. However, that doesn’t mean that as a provider you can sit back and let patients come to you. Increased competition and greater patient expectations have raised the bar for the optimum customer experience. Today’s successful healthcare organization must provide an […]

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Healthcare Websites Are Open to Cyber-Attacks

The FBI is warning healthcare providers to increase their protection against cyber attack. The FBI says patient medical records and health insurance data are more valuable to identity thieves but less securely protected than customer information stored by other institutions, according to Reuters. The healthcare industry is not as resilient to cyber intrusions compared to the financial and […]

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Building a Sale at Your Expense?

In today’s hyper-competitive business climate, it’s important to stay lean and efficient while providing the best customer experience possible. Any expense you incur should be for products or services that enhance your operation. It’s important that you evaluate any purchase so you understand exactly what you’re getting for your hard-earned money. When it comes to medical […]

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Improve Your Medical Practice’s Productivity

The doctor’s time is a medical practice’s most precious commodity. Using your support staff and business associates, such as your answering service, wisely to maximize the amount of time doctors have available to see patients can significantly improve the productivity of your medical practice. Office managers typically shoulder the responsibility for analyzing office procedures and […]

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Teambuilding Games for Your Next Staff Meeting

Starting off staff meetings with a teambuilding game can get meetings off to a positive start, loosen everyone up, and get their creative juices flowing. Offering medical and dental offices multiple benefits, teambuilding exercises can: Help staff members get to know each other better. Enhance staff communication. Encourage friendly workplace interactions. Create a more positive […]

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