Recent high-profile security breaches continue to make protection of consumer data a hot issue. While HIPAA guidelines have been established for the healthcare sector, there are currently no regulations in place for other types of companies. Even if you’re HIPAA-compliant, don’t let your guard down. You may have to answer to another authority. In the absence […]

Technology has become so sophisticated that you can do your grocery shopping, sign up for car insurance and check out a library book without ever leaving your recliner. Customers pay bills and manage their mutual funds over the phone without hearing a single live voice. Despite this digital efficiency, or maybe because of it, the […]

As a member of the medical profession, you know that open lines of communication with patients is a cornerstone of your success. Yet for some reason you’re still resisting the idea of engaging a medical answering service. What could be the downside of providing an extra layer of assistance for your customers when it’s really […]

In order to make your medical practice run like clockwork, you must streamline the business activities. That being said, here are five easy steps for improving your practice. Streamline your scheduling process Poor scheduling is one of the biggest causes of patient dissatisfaction. That is because it will create longer wait times, confusion, overbooked days […]

As a medical professional it can be difficult for your staff to manage customer service in addition to your countless other duties. Likewise, patients hate being put on hold or being unable to receive customer service due to limited hours or busy phone lines. The best solution to this problem is to find good medical answering […]

A local disaster can strike at any time, and you should be prepared for them to happen. The first step in this regard is to make certain that you have the right tools in place to field the initial medical emergency phone call. At MedConnectUSA, we are prepared to handle your practice’s medical emergency phone calls. […]

The Health Insurance Portability and Accountability Act (HIPAA) was established to address security of healthcare data in our increasingly high-tech world. Make sure you understand the effects of this act on your dental practice to ensure that your business remains in compliance. Just as it applies to civil and criminal law, ignorance of HIPAA requirements is […]

In the wake of HIPAA’s Omnibus Rule, which went into full effect on September 23, 2013, a round of audits is being prepared by its enforcement arm, the Office for Civil Rights (OCA). Have you ensured that your business is in full compliance with these new measures? Reviewing procedures now can prevent serious issues down […]

Smartphones and tablets have become a valuable tool for healthcare providers. However, as noted in our previous post, the possibility of a HIPAA data breach has made their use risky. Standard texting services lack the security features necessary to protect patient information. To take full advantage of mobile technology, physicians must invest in a HIPAA-compliant, […]