MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
Change is normal in the healthcare industry and the rate of change has accelerated in the past several months. As you grapple with both the speed and scope
You have no doubt heard the phrase “moving toward a new normal.” It carries with it a vague and uncomfortable realization that what once was may no longer
As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization.
Call forwarding is a great service provided by your telephone company that allows you to reroute your calls to your medical answering service whenever you want them to
Too many healthcare business managers and professionals don’t bother to teach their employees how to answer the telephone. They assume that if people can talk, they must have
The healthcare industry is changing. That’s not news. But the rate of change is accelerating. That’s something to think about. What worked yesterday may not work today. What
How do you view the call center that manages your healthcare communications? Too many managers treat their call center as an irritating line item on a cash-strapped budget.
During office hours there’s always someone to answer phone calls. The task may fall to a specific person, to a department or group of people, or to “whoever
It’s been a rough year in the healthcare industry, and as summer approaches, many people turn their attention to vacation. And this year some employees will desperately need
In the healthcare industry, doctors have a choice of being a general practitioner or focusing on one specialty. Both are viable pursuits depending on the preferences and goals
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